Country Manager

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses. Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community._

**A DAY IN THE LIFE OF**

We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.

**ADMINISTRATION AND FINANCE**
- Set budgets with the Senior leaders for expenditures and take accountability for the team falling in line with these budgets, seeking approval from the CEO in extraordinary circumstances to exceed the budget.
- Accountable for all teams meeting the financial deadlines, reporting accurately and having the knowledge to be able to deliver what is expected
- Ensure the team is trained on reporting and understands how to influence the numbers.
- Analyse and create action plans based on financial reports and data to drive forward the business
- Attend and host meetings and presentations, and take accountability for efectively communicating information from the meeting with your team to update notice boards and event calendars are updated with needed information.
- Obtain and analyse P&L reports, and conduct variance analysis when required.
- Understand the market through personal market research
- Accountable for ensuring billing is complete and aged receivables are followed up with to mínimalise late payments and ensuring month-end finance reporting can be completed on time.

**MEMBER EXPERIENCE AND OPERATIONS**
- Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table, create an action plan and ensure its followed through to a high level, with the aim of exceeding the expectations of every member, improving the overall member experience.
- Accountable for all teams across the country to adequately solve member-related issues to help foster a collaborative community. All team members are trained to handle feedback and step in when needed.
- Accountable for consistent member experience from sign up to exit and ensuring improvement opportunities are actioned to a high level and timely manner.
- Accountable for every location team to deliver to standard the overall cleanliness of the space and venue, as well as ensuring that pantry supplies are well stocked and building maintained.
- Accountable for ensuring maintenance and improvement work is completed in a timely manner, falling in with your budget and if it should exceed, seek approval from the CEO.
- Assess the team to ensure quality control checks are being conducted and follow up and push forward any issues.
- Ensure you and the team delivers a personalised, high-quality member experience.

**SALES**
- Work with the Community Team and Sales Lead to ensure that your locations maintain a 100% occupancy rate at all times.
- Notify, manage and work alongside internal teams to ensure a high retention rate of current members.
- Develop strategies to drive sales, increase revenue and interest in your locations.
- Ensure that all enquiries are followed up on and that negotiations are taking place to result in closing the deal.
- Accountable for meeting sales targets in all locations and ensuring the team actively seek and follow up on sales leads. Any leads that are 16+ pax offices and enterprise solutions should be followed up by yourself with support from the Manager to close the deal.
- Accountable for ensuring that all tours provided across the team and from you are exemplary, ensuring the team is well-trained for their venues
- Accountable for building and maintaining the relationship with the landlord of all locations
- Accountable for the overall growth of the business in your country through working on e