Centre manager
3 weeks ago
At NTUC Health, we believe in empowering seniors to stay physically strong and engaged, helping them live with passion and purpose. We support both active seniors and those who are frail, offering activities to maintain their independence and functional abilities so that they can enjoy more healthy years. If you are passionate about helping seniors live well and age well, join usAs a Centre Manager, you are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Centre for Seniors. You will also handle client enquiries, manage feedback, and client behaviour management.You will
Manage daily centre operations
Lead and supervise care team
Ensure that enrolment targets are met through partnerships and marketing
Follow-up on visitors' enquiries
Increase productivity through the continual streamlining of processes and workflows
Ensure compliance with the International Organization for Standardization (ISO), regulatory and internal audits
Represent the NTUC Health brand through positive and professional relationships with stakeholders
Ensure that the team attends continuous internal and external training
Oversee the centre programme for our seniors
Organise and execute activities
Train and guide care staff to lead and facilitate small group activities
Promote active engagement and tailor activities to seniors' choices and abilities
Track clients' outcomes and satisfaction
Proactively engage the caregivers of our seniors
Provide regular updates on seniors' medical and health conditions
Communicate the beneficial outcomes of the centre's activities and events
Manage feedback and complaints from caregivers
Be responsible for incident management including reporting, timely escalation and timely resolution where possibleYou should
Thrive in a collaborative and dynamic environment
Have strong communication and stakeholder management skills
Minimum 5 years of managerial experience
Be proficient in Google Suite Applications and digital tools (i.e. Whats App, You Tube, Zoom)
Have a strong sense of adaptability (i.e. being creative and finding new ways of getting things done)It would be great if you
Have experience in community or healthcare settings or volunteering
Have experience in event/training facilitation
Can converse in local dialectQualifications
Degree holder or equivalent
At least 5 years of managerial experience#J-18808-Ljbffr
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