
Technical Leadership Role
4 days ago
Technical Leadership Role
New Relic is seeking an accomplished technical leader to lead a team of Solution Consultants and Solutions Architects across Asia Pacific & Japan.
- Key Responsibilities:
- Lead and drive all activities for the APJ Customer Advocacy team.
- Partner with Sales teams to strategize business growth with customers and partners.
- Drive value-led customer interactions to sustain platform usage.
- Guide the team in Customer Advocacy to focus on increasing engineers and teams using New Relic at customers, maturing Observability practice, and instrumenting business-critical applications.
- Work with cross-functional leaders to align Customer Advocacy strategy company-wide.
- Manage recruiting, hiring, team performance feedback, and mentoring.
- Provide reporting on sales activities, customer success initiatives, and customer product requirements.
Requirements:
- 15+ years of technical sales experience with 10+ years people management experience.
- International experience in Asia Pacific, India, and Japan.
- Extensive experience in related technologies: Observability, AI, ITSM, Cloud, DevOps, SRE, CI/CD.
- Strong track record in customer-facing environments driving customer happiness.
- Excellent executive communication, critical thinking, and analytical skills.
- Bachelor's degree in Engineering/Computer Science or equivalent.
Preferred Skills:
- Mentoring
- Management Skills
- Analytical Skills
- Azure
- Customerfacing
- Critical Thinking
- Architects
- Customer Success
- Revenue Growth
- Team Lead
- Technical Sales
- People Management
- Customer Advocacy
- Technical Support
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