Ecommerce Customer Experience Manager

2 weeks ago

Singapore beBeeCustomerService Full time

Job Title

ECommerce Customer Service Representative

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Job Description

  • We are seeking a detail-oriented and innovative E-commerce customer service professional to manage and deliver exceptional service and support to clients across various communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service.

Key Responsibilities:

  • Respond promptly and accurately to customer enquiries across various platforms
  • Manage return and refund requests efficiently via e-commerce platforms
  • Liaise with internal departments to ensure seamless customer service
  • Perform ad hoc duties as assigned by management
  • Handle front counter operations, including repair collections and walk-in requests
  • Address customer complaints, feedback, and calls with professionalism and empathy
  • Schedule deliveries and service appointments with precision
  • Coordinate with internal teams to resolve issues and ensure timely service
  • Maintain composure and effectiveness in a fast-paced environment
  • Utilize strong communication and computer skills to support daily operations

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and are committed to providing outstanding service to clients.

Requirements & Skills

  • Prior experience in customer service is preferred
  • Diploma or degree in Marketing, Business, E-commerce, or a related field.
  • Ability to multitask and thrive in a dynamic, high-pressure setting
  • Exceptional problem-solving and critical thinking abilities
  • Detail-oriented with a passion for delivering outstanding customer experiences
  • Proficient in Microsoft Office and Google Workspace

Benefits & Perks

  • Competitive base salary with performance-based incentives
  • Opportunities for professional development and training
  • Comprehensive health and wellness benefits
  • Hybrid work arrangements for enhanced flexibility

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