Channel Manager

1 week ago

Singapore Hilti (Canada) Corporation Full time

Overview
We are looking for a high caliber Channel Manager with strong business acumen to unleash your high potential. Our people come from different backgrounds with a shared dedication to high performance and consistent results.
What does the role involve?
Responsible for growing and establishing value adding sustainable customer service and e-business (Hilti Online, eb2b) channel in line with Market Organization strategy
Derive a clear strategy for channels from Marting Organization market reach/marketing strategy with a roadmap of activities inclusive of customer engagement on Hilti Online in line with regional and global channel strategy
Create a caring and performance-oriented environment by role modelling Hilti values, behaviors and attitudes. Demonstrate entrepreneurial leadership skills to be creative, take calculable risks, bring the best out of his/her team
Build a high performing team and inclusive team, and develop your team members in their current role and beyond
Achieve results by making yourself and your team accountable for their actions
Continuous Improvement Process (CIP) by initiating and driving ongoing process improvements in collaboration with other departments
Responsible for execution of Internal controls (ICS) for customer service
Manage call center operations successfully by maintaining shift and capacity planning
Hands on call handling in order to get own deep understanding of customer needs and operational challenges in collaboration with sales and finance. Take personal ownership of complex customer requests/complaints and drive resolution.
Improve Customers engagement on Hilti Online
We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
What you need is:
Degree in business, supply chain, project management or other relevant field. MBA is preferred
Proficient in MS Office and knowledge in SAP is vital
Strong customer orientation and problem-solving and can-do attitude
Proven experience in identifying improvement areas and developing innovative solutions to ensure process excellence
Experience to lead & implement change
Self-motivated, highly energetic with persuasion skill and willingness to explore self-potential in different area
Proven experience to work in multi-culture environment, ability to work with stakeholders from different background
High ambition to develop your long-term career at Hilti
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You work in a team with a positive attitude and receive maximum support. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
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