Operations lead

2 weeks ago

Singapore Jobline Resources Pte Ltd Full time

Responsibilities Operational Management: Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more. Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high-performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals. Stakeholder Engagement: Collaborate with healthcare institutions and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback. Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data-driven approaches to monitor performance and drive continuous improvement. Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements. Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program. Ensure projects are delivered on time, within scope, and budget. Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders. Requirements Bachelor's degree in IT, Healthcare Administration, Business Management, or a related field. Advanced degree preferred. Experience: Minimum of 10-15 years of experience in healthcare operations, with a focus on billing systems and financial management. Proven track record in leading large‐scale programs and managing cross‐functional teams. Skills: Strong leadership and communication skills. Proficiency in project management and process improvement methodologies. Ability to analyze complex data and make informed decisions. Knowledge: In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems. Familiarity with SAP BRIM (Hybris) solution stack and SAP S/4HANA is a plus. Attributes: Must be a self‐starter with a strong sense of urgency to respond to production issues promptly and effectively. Must Have Skills 10-15 years in an operations, service delivery, or incident management role. Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc. Strong analytical and organizational skills. Excellent verbal and written communication. Ability to work independently and drive accountability across teams to respond, troubleshoot and analyze incidents and issues to complete resolution. Familiarity with service management frameworks is a plus. Comfortable working under pressure and managing multiple priorities. Licence no: 12C6060#J-18808-Ljbffr

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