SAP SE | IT Technology Services Senior Specialist
9 hours ago
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
JOB TITLE
Technical Service Manager - SAP Enterprise Cloud Services
ABOUT SAP
As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP’s applications and services help customers operate profitably, adapt continuously, and grow sustainably.
PROGRAM DESCRIPTION
Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.
THE ROLE
The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer’s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.
ROLE REQUIREMENTS
Key Responsibilities
Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
Participate in on-site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.
Education, Skills, and Competencies
Bachelor’s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
Solid expertise and in SAP technologies (SAP certification preferred).
Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
Analytical and solution-focused mindset with excellent English communication and presentation skills.
Proven skills in managing customer escalations, process improvements, and key relationships.
Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).
Ability to perform under pressure and consistently deliver value to customers and the organization.
Experience working with international and cross-cultural teams for seamless project execution.
Work Experience
9+ years of SAP technology (BASIS) experience in the IT industry.
5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.
WHY JOIN US
This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a fast-paced environment, and have deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.
If this sounds like the perfect fit for you, we look forward to hearing from you
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
#J-18808-Ljbffr
-
Singapore SAP SE Full timeBusiness Processes Senior Consultant- SuccessFactors (SG)Role Overview: The SAP SuccessFactors Senior Business Process Consultant is responsible for leading the project planning and delivery of SAP SuccessFactors services. This role involves working closely with customers, sales, pre-sales and other service delivery teams to ensure successful delivery of...
-
SAP SE | Development Manager
9 hours ago
Singapore SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a...
-
SAP SE | AI Developer
9 hours ago
Singapore SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from....
-
SAP SE | Developer Support Associate
9 hours ago
Singapore SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a...
-
SAP SE | SAP Singapore
9 hours ago
Singapore SAP SE Full timeSAP Singapore - Global Value Advisory Intern Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We...
-
Singapore SAP SE Full timeRegional Accelerated Sales Representative (oCFO ASE)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
-
SAP SE | Associate AI Scientist
9 hours ago
Singapore SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a...
-
Singapore SAP SE Full timeSAP Integrated Communications Intern, Asia Pacific Japan (APJ)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
-
Singapore SAP SE Full timeSolution Sales Specialist for SAP Customer Experience (CX)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to...
-
Grow with sap
4 weeks ago
Singapore SAP SE Full timeGROW with SAP - ASE APJ (Accelerated Sales Eng. Senior Specialist) - Manila BasedAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility,...
-
SAP SE | Associate AI Scientist
9 hours ago
Singapore SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a...
-
Customer services
1 month ago
Singapore SAP SE Full timeCustomer Services & Delivery APJ Academy - Associate Technology Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Customer services
4 days ago
Singapore SAP SE Full timeCustomer Services & Delivery APJ Academy - Associate Technology Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual...
-
Customer services
4 weeks ago
Singapore SAP SE Full timeCustomer Services & Delivery APJ Academy - Associate Technology ConsultantAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Customer services
2 weeks ago
Singapore SAP SE Full timeCustomer Services & Delivery APJ Academy - Associate Technology Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Customer services
4 weeks ago
Singapore SAP SE Full timeCustomer Services & Delivery APJ Academy - Associate Technology ConsultantAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Singapore SAP SE Full timeBusiness Processes Senior Consultant- Success Factors (SG) Role Overview: The SAP Success Factors Senior Business Process Consultant is responsible for leading the project planning and delivery of SAP Success Factors services. This role involves working closely with customers, sales, pre-sales and other service delivery teams to ensure successful delivery...
-
Singapore SAP SE Full timeBusiness Processes Senior Consultant- Success Factors (SG) Role Overview: The SAP Success Factors Senior Business Process Consultant is responsible for leading the project planning and delivery of SAP Success Factors services. This role involves working closely with customers, sales, pre-sales and other service delivery teams to ensure successful delivery...
-
Singapore SAP SE Full timeBusiness Processes Senior Consultant- Success Factors (SG)Role Overview: The SAP Success Factors Senior Business Process Consultant is responsible for leading the project planning and delivery of SAP Success Factors services. This role involves working closely with customers, sales, pre-sales and other service delivery teams to ensure successful delivery of...
-
Sap singapore
4 weeks ago
Singapore SAP SE Full timeSAP Singapore - Global Value Advisory InternOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a...
