Customer services

4 days ago

Singapore SAP SE Full time

Customer Services & Delivery APJ Academy - Associate Technology Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer. Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support. THE ROLE IN BUSINESS TRANSFORMATION SERVICES Business Transformation Services (BTS) provides transformation consulting, enterprise architecture guidance and change management advisory services from SAP. We work with strategic customers and Partners at the executive program level to achieve simplified Best-Run Business capability. The mission of BTS is to support our customers in their SAP application enabled business transformations across the entire life cycle and holistically in all domains of change. We are looking for a team member who is able to demonstrate and/or is keen to learn the following: Interest in innovative topics and the capability to learn how to translate those into customer digital transformation strategy. Basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs. General knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services. Bachelor’s degree, or equivalent tertiary study. 0-3 years' work experience with customer-facing roles. Team player with ability to work independently and take ownership of assigned tasks. Good listener with excellent communication skills, empathetic, collaborative. Resourceful self-starters with strong interpersonal skills who are eager learners. Interested in technology, innovation, and how digital platforms can solve business challenges. Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure. Learn and understand the Customer Services portfolio for the respective solution areas and deliver according to service specifications. Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements. Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes. Build and maintain relationships with internal and external stakeholders. Display effective communication skills to handle and explain customer situations. Adapt to knowledge on new technologies in a consistently dynamic and changing environment. EXPECTATIONS AND TASKS (Post Graduation) Support the planning and execution of solution deployments, solution testing and issue resolution. Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits. Support the transformation towards the Intelligent Enterprise. Support the implementation and operation of technical system landscapes. Support setup and connectivity of integrated system landscapes. Support technology components-specific expert consulting. Support the delivery of system optimization services. Support the delivery of customer workshops and trainings. Success is what you make it. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, and provides a fun, flexible and inclusive work environment – apply now. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 404182 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. #J-18808-Ljbffr

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