Assistant, Customer Service

2 days ago

Singapore TAK PRODUCTS & SERVICES PTE. LTD. Full time
Roles & Responsibilities

Join a Leading Innovator at TAK Products & Services Pte Ltd

At TAK, we pride ourselves on being a passionate and creative bunch – always committed to creating the best products through innovation that will inspire our clients. Our company is built on a foundation of excellence, creativity, and integrity, making us a trusted partner in the global marketplace.

We are dedicated to providing exceptional products and services to our valued customers. We are a dynamic and growing company that thrives on delivering excellent customer experiences. As we expand our team, we are looking for a friendly, professional, and detail-oriented Customer Service Assistant to support our customer service department and help maintain high levels of customer satisfaction.


Job Summary:
The Customer Service Assistant will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and in-person interactions. The role requires a problem-solving mindset, strong communication skills, and the ability to manage customer inquiries and concerns in a timely and efficient manner.


Key Benefits:

  • Inclusive & Collaborative Work Culture
  • Competitive Compensation & Benefits
  • Promote work-life balance
  • Provide company transport at Admiraty MRT and Yew Tee MRT


Key Responsibilities:

  • Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and in-person, providing clear and accurate information about products, services, and company policies.
  • Issue Resolution: Address and resolve customer complaints, issues, and concerns with empathy and professionalism, ensuring a positive experience for every customer.
  • Order Support: Assist customers with placing orders, checking product availability, tracking shipments, and processing returns or exchanges.
  • Product Knowledge: Stay up-to-date on company products, services, and promotions to effectively assist customers and make informed recommendations.
  • Record Keeping: Maintain accurate customer records, document interactions, and update order statuses in the company’s customer service management system.
  • Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure smooth order processing, product availability, and timely deliveries.
  • Administrative Support: Assist with general administrative tasks such as filing, organizing, and maintaining customer service records and reports.

Qualifications:

  • Minimum GCE ‘N’ level or equivalent with 1 year of customer service working experience
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure, especially when dealing with challenging customer situations.
  • Proficiency with office software (Microsoft Office, Google Workspace) and customer service management systems (CRM) is a plus.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Positive attitude, team player, and willingness to learn.

Other Information:

  • Mon – Fri (8.30am – 5.30pm), Alternate Sat (8.30am – 1.00pm)
  • Transport provided at Yew Tee MRT Station / Admiralty MRT Station

Tell employers what skills you have

Product Knowledge
Team Collaboration
Microsoft Office
Microsoft Excel
Customer Interaction
Outsourcing
Interpersonal Skills
Data Entry
SAP
Attention to Detail
Freight
Pressure
Cashiering
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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