Customer services
2 months ago
Customer Services & Delivery APJ Academy - Associate Technology Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer. Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support. THE ROLE IN BUSINESS TRANSFORMATION SERVICES Business Transformation Services (BTS) provides transformation consulting, enterprise architecture guidance and change management advisory services from SAP, playing a predominant role in pursuing the Customer Value Journey strategy. We work with strategic customers and Partners at the executive program level to achieve simplified Best-Run Business capability. We help accelerate business value realization out of SAP and other IT investments leveraging customers insights and tool-based approach, along with our long-established experience and the consolidated partnership with the ecosystem. The mission of BTS is to support our customers in their SAP application enabled business transformations across the entire life cycle (i.e. from the value identification, through change implementation to the business benefit realization phase) and holistically in all domains of change (processes, organization and governance, people, and technology). We are looking for a team member who is able to demonstrate and/or is keen to learn the following: Interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy. Basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs. General knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business. Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision making journey. Bachelor’s degree, or equivalent tertiary study. 0-3 years' work experience with customer facing roles. Team player with ability to work independently and take ownership of assigned tasks. Good listener with excellent communication skills, empathetic, collaborative. Resourceful self-starters with strong interpersonal skills who are eager learners. Interested in technology, innovation, and how digital platforms can solve business challenges. Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure. Preferred Enterprise Architecture or Analytics experience. Learn and understand the Customer Services portfolio for the respective solution areas and delivers according to service specifications. Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements. Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training. Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes. Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations. Build and maintain relationships with internal and external stakeholders. Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants). Adapt to knowledge on new technologies in a consistently dynamic and changing environment. EXPECTATIONS AND TASKS (Post Graduation) Support the planning and execution of solution deployments, solution testing and issue resolution. Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits. Support the transformation towards the Intelligent Enterprise. Support the implementation and operation of technical system landscapes. Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies. Support technology components-specific expert consulting. Support the delivery of system optimization services. Support the delivery of customer workshops and trainings. Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 404182 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. #J-18808-Ljbffr
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Executive, customer service
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Customer Service Representative
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