Customer services
1 week ago
Customer Services & Delivery APJ Academy - Associate Technology Consultant At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving, and knowledge transfer. Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support. THE ROLE IN BUSINESS TRANSFORMATION SERVICES Business Transformation Services (BTS) provides transformation consulting, enterprise architecture guidance, and change management advisory services from SAP, playing a predominant role in pursuing the Customer Value Journey strategy. We work with strategic customers and partners at the executive program level to achieve simplified Best-Run Business capability. The mission of BTS is to support our customers in their SAP application enabled business transformations across the entire life cycle (i.e., from value identification, through change implementation to business benefit realization) and holistically in all domains of change (processes, organization and governance, people, and technology). We are looking for a team member who is able to demonstrate and/or is keen to learn the following: Interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy. Basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs. General knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business. Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision-making journey. Bachelor’s degree, or equivalent tertiary study. 0-3 years' work experience with customer-facing roles. Team player with ability to work independently and take ownership of assigned tasks. Good listener with excellent communication skills, empathetic, collaborative. Resourceful self-starters with strong interpersonal skills who are eager learners. Interested in technology, innovation, and how digital platforms can solve business challenges. Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure. Preferred Enterprise Architecture or Analytics experience. Learn and understand the Customer Services portfolio for the respective solution areas and deliver according to service specifications. Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements. Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on-the-job training. Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high-quality outcomes. Demonstrate problem solving, time management, and communication skills through a range of activities during training and on-the-job rotations. Build and maintain relationships with internal and external stakeholders. Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/functional consultants). Adapt to knowledge on new technologies in a consistently dynamic and changing environment. EXPECTATIONS AND TASKS (Post Graduation) Support the planning and execution of solution deployments, solution testing, and issue resolution. Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits. Support the transformation towards the Intelligent Enterprise. Support the implementation and operation of technical system landscapes. Support setup and connectivity of integrated system landscapes (on-premise, cloud, and hybrid), applying state-of-the-art methodologies. Support technology components-specific expert consulting. Support the delivery of system optimization services. Support the delivery of customer workshops and trainings. Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 404182 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. #J-18808-Ljbffr
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Executive, customer service
1 week ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Service and Sales Representative
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Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
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Customer Service Representative
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Customer service executive
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Singapore DND Trading And Services Full timeAre you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements. Experience the satisfaction of seeing your efforts transform into positive changes in people's...
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Customer Service Coordinator
10 hours ago
Singapore CHASEN LOGISTICS SERVICES LIMITED Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Chasen Logistics Services Limited. As a key member of our operations department, you will be responsible for providing exceptional customer service and administrative support.Key Responsibilities:Serve as the primary point of contact for clients,...
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Customer Service Representative
6 days ago
Singapore UNISEARCH SERVICES PTE. LTD. Full timeAbout the RoleWe are seeking an experienced Customer Service Executive to join our team at Unsearch Services PTE. LTD.Job Description:This role will be responsible for delivering exceptional customer service, building trust and confidence with clients, and providing timely updates on shipment or delivery statuses.Main Responsibilities:Deliver outstanding...
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Customer Service Representative
6 days ago
Singapore TAK PRODUCTS & SERVICES PTE. LTD. Full timeCustomer Service Assistant RoleAt TAK Products & Services Pte Ltd, we are committed to delivering exceptional customer experiences. We are seeking a friendly, professional, and detail-oriented Customer Service Assistant to join our team and help maintain high levels of customer satisfaction.Key Responsibilities:Provide exceptional support to customers...
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Assistant, Customer Service
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Singapore TAK PRODUCTS & SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesJoin a Leading Innovator at TAK Products & Services Pte Ltd!At TAK, we pride ourselves on being a passionate and creative bunch – always committed to creating the best products through innovation that will inspire our clients. Our company is built on a foundation of excellence, creativity, and integrity, making us a trusted partner...
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Customer Service Representative
4 days ago
Singapore QUESS SELECTION & SERVICES PTE. LTD. Full timeJob DescriptionIn this role as a Customer Service Representative at Quess Selection & Services PTE. LTD., you will be the key contact for our valued customers in Singapore, providing exceptional service and support through multiple channels.Main Responsibilities:Respond promptly to customer queries, providing accurate and timely information, alternatives,...
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Customer Service Representative
1 week ago
Singapore MCI Career Services Pte Ltd Full timeJob Title: Customer Service ExecutiveWe are seeking a dedicated and skilled Customer Service Executive to join our team at MCI Career Services Pte Ltd.About the Role:This is an exciting opportunity for a motivated individual to provide exceptional customer service and support to our clients. As a Customer Service Executive, you will be responsible for...
