
IT Support Executive
1 week ago
End User Services is the frontline IT support team responsible for ensuring a smooth digital experience for all employees. This team focuses on delivering user-centric services, supporting day-to-day IT operations, and measuring success through service-level objectives and user satisfaction.
Key Responsibilities:
- Provide on-site and deskside IT support at the HQ and various remote locations.
- Set up and configure laptops and desktops, including BitLocker and FileVault recovery processes.
- Perform troubleshooting and deployment of endpoint devices (laptops, desktops, peripherals).
- Use remote support tools (e.g., BeyondTrust) to assist users effectively.
- Participate in rollout projects such as OS upgrades, tech refresh, and security tool implementations.
- Communicate clearly with users across different departments and levels.
- Carry out other related IT support duties as assigned.
Requirements:
- At least 1 year of experience in desktop, field, or end-user IT support.
- Strong knowledge of Windows OS, macOS, and Google Workspace.
- Experience with endpoint encryption tools like BitLocker and FileVault.
- Familiarity with remote support platforms such as BeyondTrust.
- Willingness to travel for on-site support.
- Strong communication skills and ability to work with users at all levels.
- Proven problem-solving skills and ability to work independently in a fast-paced environment.
Attributes We're Looking For:
- Positive, team-oriented mindset with a passion for customer service.
- Strong interpersonal and communication skills.
- Composed and patient when handling technical issues under pressure.
- A proactive approach and willingness to go the extra mile.
- Demonstrated track record of providing effective and reliable end-user IT support.
Please send your detailed resume in MS Word format to with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
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