IT Support Executive

1 week ago


Singapore GOLDTECH RESOURCES PTE LTD Remote Work Freelance Full time
About the Role:
End User Services is the frontline IT support team responsible for ensuring a smooth digital experience for all employees. This team focuses on delivering user-centric services, supporting day-to-day IT operations, and measuring success through service-level objectives and user satisfaction.
Key Responsibilities:
  • Provide on-site and deskside IT support at the HQ and various remote locations.
  • Set up and configure laptops and desktops, including BitLocker and FileVault recovery processes.
  • Perform troubleshooting and deployment of endpoint devices (laptops, desktops, peripherals).
  • Use remote support tools (e.g., BeyondTrust) to assist users effectively.
  • Participate in rollout projects such as OS upgrades, tech refresh, and security tool implementations.
  • Communicate clearly with users across different departments and levels.
  • Carry out other related IT support duties as assigned.

Requirements:
  • At least 1 year of experience in desktop, field, or end-user IT support.
  • Strong knowledge of Windows OS, macOS, and Google Workspace.
  • Experience with endpoint encryption tools like BitLocker and FileVault.
  • Familiarity with remote support platforms such as BeyondTrust.
  • Willingness to travel for on-site support.
  • Strong communication skills and ability to work with users at all levels.
  • Proven problem-solving skills and ability to work independently in a fast-paced environment.

Attributes We're Looking For:
  • Positive, team-oriented mindset with a passion for customer service.
  • Strong interpersonal and communication skills.
  • Composed and patient when handling technical issues under pressure.
  • A proactive approach and willingness to go the extra mile.
  • Demonstrated track record of providing effective and reliable end-user IT support.

Please send your detailed resume in MS Word format to with
  • Education Level
  • Working experiences
  • Each employment background
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability

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