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Client Operations Executive

2 weeks ago

Singapore INTERNET EXCHANGE SYSTEMS PTE. LTD. Full time

We are looking for a detail-oriented and proactive
Client Operations Executive
to oversee client interactions, ensure seamless service delivery, and support business operations. This role requires excellent communication skills, problem-solving abilities, and the capability to manage multiple clients simultaneously. The ideal candidate will act as the bridge between clients and internal teams, ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
Client Relationship Management:
Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring a smooth customer experience.
Service Coordination:
Work closely with internal teams (sales, technical, and project management) to ensure timely and efficient service delivery.
Process Optimization:
Identify opportunities to enhance operational workflows and improve the client experience.
Account Management:
Monitor client accounts, track service usage, and provide reports and updates to both clients and management.
Issue Resolution:
Troubleshoot and escalate client issues when necessary, ensuring timely resolution and client satisfaction.
Documentation & Reporting:
Maintain accurate client records, service agreements, and performance metrics using CRM and internal databases.
Contract & SLA Management:
Ensure service level agreements (SLAs) are met and assist in contract renewals and compliance requirements.
Client Training & Onboarding:
Assist clients in understanding and maximizing the use of company products and services through onboarding sessions and training materials.
Feedback & Continuous Improvement:
Gather client feedback and collaborate with teams to enhance service offerings and customer support processes.
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