APAC Customer Care Executive

5 days ago

Singapore The Body Shop Full time

Select how often (in days) to receive an alert: APAC Customer Care Executive (1 Year Contract)Company: The Body Shop International Limited The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell Manage the efficient and accurate execution of wholesale orders from franchisees, acting as the primary point of contact for markets on supply-related queries. By building and maintaining strong relationships with both markets and internal stakeholders, this role will ensure that market orders are processed in line with requirements, regulatory standards, and shipping schedules. Monitor orders from processing through to despatch, address any discrepancies or delays, and resolve any post-despatch issues such as QC claims and shipment discrepancies. A critical role in maximizing service levels (order fulfilment) to meet KPIs, analysing open orders, and collaborating with key internal stakeholders to ensure timely product delivery and achievement of monthly turnover target. More about the role Customer Care Act as the first point of contact for market supply-related queries. Build and maintain strong relationships with markets, committed to providing high quality service. Collaborate effectively with internal stakeholders to meet objectives and ensure smooth operations by managing and resolving queries promptly. Accurately and timely process market orders. Order Management Order receipt : Verify order accuracy for both forecasting and non-forecasting markets. Handle ad-hoc market orders and request for supply availability checks to facilitate smooth order execution. Registration : Check with markets on registration status, and coordinate with master data team for updates in system. Pricing : Work with commercial team to update pricing in system for order processing. Data integrity : Maintain data accuracy, including managing substitutions, OTC change, discontinuation lines and deployment. Order Process : Process orders in line with market's requirements, regulatory standards and shipping schedules. Focus on increasing the likelihood of successful despatch by proactively maximizing orders, identifying and resolving challenges, while collaborating closely with the DC team to address shipping issues and meet despatch deadlines. Order Tracking : Review opportunities to fulfil backorders. Allocate BME orders from FSS to SAP, ensuring accurate data

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