Senior Customer Care Executive

2 days ago


Singapore Brenntag Full time

**Senior Customer Care Executive**: Our team in **Singapore** currently has an opening for a **Senior Customer Care Executive** > **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: To be the main point of contact from Order-to - Cash for Tail spend across APAC. Work with local country SC to ensure OTIF deliveries to GKA. **Duties and Responsibilities**: - Responsible for ensuring high level of Customer experience throughout the entire Customer Journey. - Ensure all tasks are to meet the needs of customers order requirement. Adhere to company procedures in Order-to-Cash process. Includes, ensuring accurate, efficient and timely of products to customers with constant feedback towards greater customer centricity. - Work closely with GKA Planning Lead, GKA Procurement Lead and Local Supply Chain to follow up on open orders & open issues - Identify process gaps and inefficiencies & drive new process improvement with higher efficiency and uniformity across the teams to ensure consistency and minimize variances. - Build good cross functional working relationship with internal stakeholders - Pro-actively troubleshooting various customer service issues - Maintain and always share on customer service best practices - Assist HOD when assigned **YOUR PROFILE**: **Job Requirement / Specification**: Education : Diploma/Bachelor’s degree in related field Experience : 10-15 years of work experience and good knowledge in distribution and chemical industry will be an advantage. **Others**: - Knowledge of SAP SD Module a must. - In-depth knowledge and understanding of customer order to cash process. Experience with GKA would be added advantage - Ability to work unsupervised. - Team player with good interpersonal skills. - Ability to work flexibly and under pressure to meet tight deadlines. - Enthusiastic and highly motivated. - Must have a “best practice” customer service attitude. - Demonstrated ability to proactively problem solve, be collaborative and follow through on allocated tasks to successful completion. - Excellent verbal and written communication skills. - Analytical skills and high attention to detail. **OUR OFFER**: > **INTERESTED?**:


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