SAP Global Finance Customer Success Manager
22 hours ago
SAP Global Finance Customer Success Manager We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. PURPOSE AND OBJECTIVES The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy. This evolution has driven up the demand for financial applications to the tune of $40.9B market size in 2022 according to IDC. At SAP, we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications, data and AI. We are establishing the Global Finance & Quote-to-Cash Consumption Office to serve as a central accelerator for customer success the organization. This office will drive alignment with Customer Success Manager (CSM) roles by empowering them with training, resources, and strategic support while collaborating with cross-functional teams. It will lead adoption initiatives to increase feature utilization, align solutions with customer needs, and track metrics for continuous improvement. The office will also strengthen customer relationships through targeted outreach, advocacy programs, and feedback mechanisms to inform product enhancements. Furthermore, it will play a critical role in reducing churn by analyzing risks, implementing retention strategies, and monitoring customer health metrics. We are looking for team members to join the Global Finance & Quote-to-Cash Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance, Quote-to-Cash products. They will work directly with the customer to improve customer satisfaction, make sure customers use the solutions they have purchased, and create lasting value for customers while reducing the risk of churn. What You'll Do As part of the Global Finance & Quote-to-Cash Consumption Office, you will execute key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly support and strengthen customer relationships, and improve customer health by addressing key challenges like churn and retention. Collaborating with cross-functional teams, you will play a vital role in empowering your regional Customer Success Managers (CSMs) counterparts and driving meaningful impact in your responsible sub-solution through the following areas: Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers. Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives. Drive adoption, consumption, and value realization of the specific solution. Monitor customer health, identify risks, and execute proactive retention and churn-prevention activities. Partner with
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