Solution Sales Manager

Solution Sales Manager - SAP Customer Experience (CX)Join to apply for the Solution Sales Manager - SAP Customer Experience (CX)role at SAP At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. As a people manager, you support the success of your direct reports and the broader CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You know your extended team’s members, share insights with peer managers, and model SAP’s leadership principles. You actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio. The primary purpose of the CX Solution Sales Manager is to lead, drive, and manage the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You establish strong sales discipline, drive ERP‐to‐CX co‐sell motions, and ensure customer adoption and expansion within the SAP base. Expectations & Tasks Participate in recruiting, performance management, 1:1 coaching, and continuous development of CX Solution Sales Executives. Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets. Drive net new, upsell, and cross‐sell bookings with accountability for customer renewals and adoption in partnership with Customer Success. Lead forecasting discipline and participate in regular business reviews and forecast calls. Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP’s install base and expand into new logos. Partner with Marketing, Pre‐Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression. Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP’s sales excellence standards. Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges. Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences. Work Experience 3+ years of first‐line management of enterprise SaaS sales executives. 5+ years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains. Proven track record of exceeding quotas and managing complex, multi‐stakeholder sales cycles. Subject‐matter expertise in lead‐to‐cash, order‐to‐cash, and service‐to‐resolution business processes. Experience working with partners, digital agencies, and system integrators within the CX ecosystem. Demonstrated success in building and growing customer and market share profitably. Education And Qualifications / Skills And Competencies Bachelor’s degree in Business, Technology, or a related field (MBA preferred). Strong skills in forecasting, deal inspection, and pipeline management. Excellent written and verbal communication; executive presence and ability to influence at C‐suite level. Proficient in PowerPoint and Excel; able to create clear, data‐driven reports and presentations. Collaborative, coachable, and able to operate effectively in a matrixed, virtual organization. Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles. Deep understanding of SAP CX solutions and value articulation to customer business outcomes. What Success Looks Like In Your First 12 Months A confident, motivated sales team operating with clear rhythm and accountability. Clean, accurate forecasting and predictable quarterly performance. Measurable increase in CX market share and visibility across your region(s). Recognised within SAP as a builder who lifted the team and reignited growth. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you need an accommodation or special assistance to navigate our website or complete your application, please e‐mail Recruiting Operations Team: For SAP employees, only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Successful candidates may be required to undergo a background verification with an external vendor. For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Requisition ID: | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Management | Employment Type: Regular Full Time #J-18808-Ljbffr