
Front Desk Operations Manager
2 days ago
Front Desk Operations Manager About the Role
The Front Office Lead will be responsible for performing check-in and check-out for hotel guests in a professional and efficient manner to ensure high levels of guest satisfaction.
Main Responsibilities
- Initiate effective coordination and communication within the Front Office and other departments, especially Housekeeping, to provide seamless experiences for all guests.
- Manage room controlling duties according to forecasted occupancy, VIP stays, group check ins, and special requests.
- Ensure the Front Office team operates with a sales attitude, and all Team Members are aware of resorts-wide sales opportunities.
- Maintain the confidentiality of all guests and business practices of the Resort.
- A minimum Diploma in Hotels/Hospitality Management or its equivalent.
- A minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels.
- Strong interpersonal skills with effective multi-tasking, time management, and problem-solving skills.
- Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching.
- Able to perform shift work, including weekends and public holidays.
- Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.
This role offers an excellent opportunity to develop your skills and expertise in a dynamic and fast-paced environment.
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