Front Desk Operations Manager

2 days ago


Singapore beBeeLeadership Full time
Job Title:

Front Desk Operations Manager About the Role
The Front Office Lead will be responsible for performing check-in and check-out for hotel guests in a professional and efficient manner to ensure high levels of guest satisfaction.
Main Responsibilities

  • Initiate effective coordination and communication within the Front Office and other departments, especially Housekeeping, to provide seamless experiences for all guests.
  • Manage room controlling duties according to forecasted occupancy, VIP stays, group check ins, and special requests.
  • Ensure the Front Office team operates with a sales attitude, and all Team Members are aware of resorts-wide sales opportunities.
  • Maintain the confidentiality of all guests and business practices of the Resort.
Key Skills and Qualifications
  • A minimum Diploma in Hotels/Hospitality Management or its equivalent.
  • A minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels.
  • Strong interpersonal skills with effective multi-tasking, time management, and problem-solving skills.
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching.
  • Able to perform shift work, including weekends and public holidays.
  • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.
Benefits
This role offers an excellent opportunity to develop your skills and expertise in a dynamic and fast-paced environment.

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