Front Desk Operations Lead

17 hours ago


Singapore beBeeLeadership Full time $900,000 - $1,200,000
Operations Manager - Front Desk

We are seeking an experienced Operations Manager to oversee the efficient operation of our hotel's Front Office department. As an integral part of our team, you will be responsible for ensuring seamless guest experiences and exceptional customer service.

Key Responsibilities:
  • Manage daily operations at the Front Desk, including guest arrivals, departures, and room assignments.
  • Provide guidance and support to team members to guarantee a smooth and effective operation.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Promote a positive work environment by demonstrating leadership qualities, professionalism, and excellent presentation skills.
Requirements:
  • Bachelor's degree in Hospitality or Tourism management.
  • Minimum 2 years experience as Operations Manager or Team Leader - Front Office in a hotel.
  • Exceptional customer service skills and proven problem-solving abilities.
  • Strong Leadership qualities including professionalism and excellent presentation.
Benefits:
  • 5 days work week (Inclusive Weekend/PH)
  • Flexible benefits package
  • Staff discounts available
  • Duty meals provided
  • Uniforms provided


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