Customer Experience

3 days ago


Singapore Adecco Full time

Customer Experience & Insights Deputy Director

Join to apply for the Customer Experience & Insights Deputy Director role at Adecco

Customer Experience & Insights Deputy Director

Join to apply for the Customer Experience & Insights Deputy Director role at Adecco

This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A Singapore government agency driving national initiatives to enhance community well-being through programmes, digital platforms, and public engagement.

About the role:

We're looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being.

In this role, you will:

Lead the collection and analysis of customer data to identify insights and drive actionable improvements.

Develop and execute a comprehensive CX strategy to ensure consistent, citizen-centric experiences.

Oversee service design initiatives using human-centred methods to reimagine and enhance customer journeys.

Manage and mentor a multidisciplinary team, oversee budgets, and drive change management across the organisation.

What we're looking for:

8-10 years of experience in customer experience, data analytics, and service transformation.

Strong skills with analytics tools such as Power BI, survey platforms, and process improvement methodologies.

Proven leadership and stakeholder management capabilities.

Passion for creating meaningful impact through data-driven decision-making and collaborative innovation.

Wilson Tay
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Analyst and Information Technology
  • Industries

    Business Intelligence Platforms

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