Customer Experience

4 weeks ago

Singapore DESIGN COLLECTION PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities

Are you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we're inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.

As a Customer Experience & Service Coordinator, you will be supporting customers from the moment they walk in, helping them feel at ease, and making sure their needs are understood and followed through with care. You will coordinate installation appointments, assist with service-related enquiries, and keep our internal processes running smoothly.

This is more than a desk job - it's a role where your reliability, attention to detail, and empathy truly make a difference. And if you are curious to learn more about our Bang & Olufsen products and their technical details, we are here to support your growth.

Main Duties

  • Be the first point of contact for walk-in customers - greet them warmly, understand their needs, and offer personalised support.
  • Promote a positive, welcoming, and service-oriented atmosphere in the service centre.
  • Stay familiar with product basics and service processes, and if you're interested, you will have the opportunity to learn more about the technical aspects of Bang & Olufsen products over time.
  • Manage and respond to customer inquiries through WA, email and our ticketing system (Zendesk) to ensure prompt and helpful support.
  • Schedule installation and service appointments with precision, ensuring smooth coordination between teams and customers.

Requirements

To do well in this role, you should:

  • Have at least 2 years of experience in customer service, admin, or coordination roles.
  • Be naturally organised, detail-oriented, and efficient with your time.
  • Well-groomed and enjoy creating a pleasant customer experience, especially in face-to-face settings.
  • Be confident using computers, email, spreadsheets, and internal systems like Zendesk.
  • Communicate clearly and professionally in both writing and conversation.
  • Work well both independently and within a supportive team.
  • Be fluent in English. Mandarin-speaking is a plus for communicating with Mandarin speaking customer base.
Tell employers what skills you have

Customer Experience
Ticketing
Quality Assurance
Architect
Agile
Customer Care
Selling
Reliability
Attention to Detail
Zendesk
Writing
Spreadsheets
Consulting
Customer Service
Decision Making
Shipping

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