Customer Experience

4 weeks ago

Singapore THE NUGGETS ACADEMY PTE. LTD. Full time
Roles & Responsibilities

Are you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported?

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

What You'll Do (a.k.a. Why This Job is Fulfilling)
  • Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
  • Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
  • Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
  • Coordinate class placements, trial bookings, and onboarding logistics
  • Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
  • Spot gaps, suggest improvements, and help us raise the bar for parent experience
Who You Are (We're Looking for Heart and Hustle)
  • You love talking to people and making them feel at ease
  • You've got a service heart but you're not afraid to close a sale (you want families to join us)
  • You're the type who follows up without being chased
  • You can write with warmth and professionalism
  • You're organised, responsive, and not scared of Google Sheets or CRMs
  • You have experience in either customer service or sales (education background is a bonus)
What's in It for You
  • A mission-led team that values heart, growth, and high standards
  • Real career progression (we're growing fast—so will you)
  • Work that makes a real impact on families
  • Beautiful centre in Hougang with a friendly team
Work Schedule & Details
  • 5-day work week, including one weekend
  • Weekdays 12pm - 9pm, Weekends 830am - 6pm
  • Full-time role, on-site in Hougang
  • Salary range: commensurates with experience
How to Apply

Send us an email telling us:

  1. Why you'd love to join The Nuggets Academy
  2. One experience you've had giving great customer service or helping someone solve a problem
  3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

Tell employers what skills you have

Customer Experience
Office Management
Administration
Data Entry
Attentive
Office Administration
Public Relations
Team Player
Microsoft Word
Customer Service
Scheduling
Hospitality

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