Guest services specialist
2 weeks ago
Silver Door is looking to recruit a Guest Services Specialist to be based in our Singapore office. This is an important guest-focused role that requires excellent communication skills as you will remain the primary contact for in-house guests throughout their accommodation stay. In addition, you will support the account management team to manage client accommodation requests over the telephone and via email, providing an efficient and thorough personalised service which caters to our clients’ needs. You will harness good commercial acumen and people skills to convert incoming client accommodation requests. As Guest Services Specialist, you will manage day-to-day traveller and guest enquiries over the telephone and via email, providing an efficient and personalised service which caters for our client’s needs. Embracing team values, positivity, and providing outstanding customer service. The clients handled are predominantly corporate companies who reside temporarily in serviced apartment accommodation on business trips around the world. Responsibilities: Manage the day-to-day traveller and in-house guest enquiries and requests coming into the Guest Services team. Manage client accommodation requests. Co-ordinate with serviced apartment properties and relevant parties to ensure guests' requests are fulfilled timely and to the highest standard. Manage amendments to bookings, including extensions, shortenings, and cancellations. Ensure related administration tasks are accurately and timely processed and completed to operating procedures. Handle any issues or complaints raised and resolve them to a satisfactory resolution for guest satisfaction. Perform all other tasks deemed necessary by the management team. Ideal Attributes: At least six months' experience of working in a customer service environment. Excellent communication skills. Self-motivated and results-driven. Consistency and attention to detail. Good problem-solving skills. The ability to prioritise tasks and adapt effectively. #J-18808-Ljbffr
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Guest services specialist
3 weeks ago
Singapore Silverdoor Full timeGuest Services Specialist - APAC Job Overview Hours of work: 40 hours per weekPlace of work: Singapore officeDepartment: Guest ServicesSalary: $43,000 SGDSilver Door is looking to recruit a Guest Services Specialist to be based in our Singapore office. This is an important guest-focused role that requires excellent communication skills as you will remain...
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Guest Service Officer
2 weeks ago
Singapore MCI Career Services Pte Ltd Full timeWe are seeking a Guest Service Officer to provide a smooth and timely check in/out for all residents. The successful candidate will ensure accuracy and collection of outstanding bills from all residents.The ideal candidate will follow up on resident's requests, maintain strict security procedures when issuing of room keys and resident confidentiality, and...
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Guest Service Ambassador
4 weeks ago
Singapore MCI Career Services Pte Ltd Full timeJob Summary:As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests. You will register and room all arrivals in accordance with hotel standards, assist with guests' luggage, and perform personalized check-in, check-out, and room change procedures efficiently and promptly.Key Responsibilities:Register and...
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Food and Beverage Guest Relations Specialist
4 days ago
Singapore Capella Singapore Full timePosition OverviewThe Food and Beverage Guest Relations Specialist plays a crucial role in managing the restaurant reservations efficiently, ensuring seamless dining experiences for our guests.The RoleManages reservations through various channels, guaranteeing restaurants are confirmed on time.Responds promptly to guest enquiries and requests, showcasing...
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Guest Services Representative
2 weeks ago
Singapore MCI Career Services Pte Ltd Full timeJob Summary:Competitive hourly rate of up to $14Meal allowance provided5-day work scheduleCentral working locationDuties and Responsibilities:Register and room all arrivals according to hotel standards and assist with luggage as neededPerform personalized check-in, check-out, and room change procedures efficiently and promptlyEnter guest reservations data...
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Guest Service Ambassador
2 weeks ago
Singapore The Standard Hotel Full timeJob DescriptionAs a Guest Service Executive at The Standard Hotel, you will be responsible for delivering exceptional service to our guests.Responsibilities:Process guest arrivals and departures in a timely and efficient manner.Provide personalized service to meet the unique needs of each guest.Ensure accurate and efficient handling of front office cashiers'...
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Guest Service Ambassador
3 months ago
Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full timeRoles & ResponsibilitiesPosition summary statement:Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to...
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Executive, guest service
3 weeks ago
Singapore CapitaLand Group Full timeYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager. Responsibilities You will: Assist guests with check-in and check-out procedures Ensure all guests are...
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Executive, guest service
4 days ago
Singapore CapitaLand Group Full timeYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager. Responsibilities You will: Assist guests with check-in and check-out procedures Ensure...
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Guest services executive
2 weeks ago
Singapore QT Singapore Full timeAre you currently working in a service-based environment and looking to take your skills to one of the most exciting new brands to hit Singapore? Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction? Do you dream of an ever-changing, fast-paced team environment where you get coaching and...
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Guest service expert
2 weeks ago
Singapore Marriott International Full timePOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...
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Director of guest services
1 week ago
Singapore Accor Hotels Full timeHOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining...
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Director of guest services
1 week ago
Singapore Accor Hotels Full timeHOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your...
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Wine Service Specialist
2 weeks ago
Singapore Marina Bay Sands Full timeAbout the RoleWe are seeking a highly skilled Wine Service Specialist to join our team at Marina Bay Sands.Job DescriptionThe ideal candidate will have extensive knowledge of wines and wine service, encompassing both alcoholic and non-alcoholic items. This includes knowledge of wine production methods, regions, and varieties, as well as the ability to...
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Guest Service Coordinator
2 weeks ago
Singapore Accor Full timeMondrian Singapore is a hotel that embodies the spirit of innovation and progress.As a Guest Service Coordinator, you will play a key role in providing exceptional guest experiences and ensuring the smooth operation of the bell desk.
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Director of guest services
2 weeks ago
Singapore Accor Hotels Full timeHOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your...
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Director of guest services
2 weeks ago
Singapore Accor Hotels Full timeHOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining...
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Guest Service Representative
4 weeks ago
Singapore Marina Bay Sands Full timeJob ResponsibilitiesPerform thorough cleaning of guestrooms, replacing all linen and towels, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.Notify Housekeeping Management or the Engineering Department of any maintenance or repair needs.Respond to guest requests and communicate effectively with them.Anticipate and meet guest...
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Guest Service Officer
1 month ago
Singapore MCI Career Services Pte Ltd Full timeJob SummaryAs a Guest Service Officer at MCI Career Services Pte Ltd, you will be responsible for providing exceptional customer service to residents, ensuring a smooth and timely check-in and check-out process. You will also be responsible for collecting outstanding bills, following up on resident requests, and maintaining strict security procedures. If you...
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Guest Service Officer
4 weeks ago
Singapore Far East Organization Full timeKey ResponsibilitiesCollaborate closely with the Residence Manager to ensure seamless guest experiences.Deliver exceptional customer service, responding promptly and tactfully to guest inquiries, complaints, and requests.Efficiently handle cashiering duties, adhering to the residence's Standard Policies & Procedures.Maintain outstanding guest relations,...