Luxury Guest Relations Specialist

4 days ago


Singapore THE SINGAPORE RESORT & SPA Full time
Job Overview

We are seeking a skilled Luxury Guest Relations Specialist to join our team at The Singapore Resort & Spa. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Job Responsibilities
  • Guest Service
    • Provide warm and personalized welcome to all guests, including VIPs.
    • Assist guests with check-in and check-out process, ensuring smooth and timely service.
    • Respond promptly to guest requests and resolve any issues efficiently.
  • Sales and Marketing
    • Use every opportunity to promote hotel facilities and services to guests.
    • Upsell and cross-sell hotel amenities and services to maximize revenue.
  • Communication and Teamwork
    • Communicate effectively with colleagues and management to ensure seamless service delivery.
    • Collaborate with other departments to provide a cohesive guest experience.
Requirements
  • Education and Experience
    • Diploma in Tourism or Hospitality Management.
    • Minimum 1 year of experience in a similar capacity.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Strong knowledge of hospitality operations and services.
    • Ability to work well under pressure and multitask.
    • Fluent in English language (reading, writing, and speaking).
Working Conditions

This is a full-time position that requires regular working hours, including evenings and weekends. The successful candidate must be willing to work flexible hours to meet the needs of our guests.

Salary and Benefits

The estimated salary for this role is SGD $45,000 - $60,000 per annum, depending on experience. Additional benefits include health insurance, paid leave, and opportunities for career growth and development.



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