Hotel Services Associate

2 days ago


Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time
Job Summary

We are seeking a skilled Hotel Services Associate to join our team at EL Development (Ventures) Pte. Ltd. as a Guest Experience Specialist. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

About the Role

This is a 5-day work week position that involves working closely with our front office team to deliver top-notch guest services. As a Bellman/Concierge, you will be the first point of contact for our guests upon arrival and departure, greeting them warmly and ensuring their luggage is handled efficiently.

Key Responsibilities
  • Greet and welcome guests at the main entrance, addressing them by name whenever possible
  • Liaise with the front desk to coordinate arrivals and departures, ensuring seamless communication
  • Assist in driveway management, opening and closing vehicle doors, and maintaining the overall cleanliness of the entrance and baggage room
  • Provide accurate and timely delivery of guest luggage and equipment, anticipating their needs and preferences
  • Offer assistance and information to guests as required, whether it's booking taxis or recommending local attractions
Requirements

To be successful in this role, you should possess excellent communication skills, both verbal and written, with the ability to work effectively in a fast-paced environment. You must also be physically fit and able to lift heavy objects when necessary.

Qualifications and Experience
  • Secondary / High school education
  • Good reading and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • No experience is required; training will be provided
  • Good communication and customer contact skills
  • Ability to work effectively and contribute in a team
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of SGD 30,000 - SGD 40,000 per annum, depending on experience. Other benefits include:

  • Duty meals and uniform provided
  • Comprehensive medical benefits
  • Birthday Leave
  • Caregiving Leave
  • AWS
  • F&B and worldwide hotel discounts

The estimated salary for this position is SGD 35,000 per annum, based on industry standards and location.



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