Helpdesk Specialist

2 weeks ago

Singapore beBeeHelpdesk Full time

Job Overview ">

Our organization is seeking a skilled Helpdesk Agent to join our team. In this role, you will be responsible for managing and resolving technical issues for customers via phone, email, or chat.

  • Raise tickets into the ticket management system (ServiceNow)
  • Perform basic triaging to identify and prioritize customer issues
  • Assign status updates and provide clear communication to customers regarding resolution timelines
  • Support report and statistics generation as needed
  • Backfill tasks as requested
  • Preferably with IT background and experience in Level 1/1.5 Helpdesk Support
  • Conversant in spoken and written English, possess positive work attitude
  • Apply helpdesk etiquette when interacting with customers via calls or emails

Key Skills and Qualifications

">
  • Technical Assistance
  • Troubleshooting
  • Hardware Knowledge
  • Customer Relationship Management
  • Service Desk Experience
  • Microsoft Excel and Microsoft Word skills
  • English Written and Spoken Communication

Benefits of the Role

">

This role offers the opportunity to work in a fast-paced environment, utilizing your technical skills to resolve customer issues.

Additionally, you will have the chance to develop your communication and problem-solving skills, working closely with internal teams to resolve complex issues.

As a valued member of our team, you will receive comprehensive training and support to ensure your success in the role.

Opportunities for growth and professional development are also available, allowing you to advance your career within the organization.

  • Helpdesk Specialist

    2 weeks ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Helpdesk SpecialistAbout the Role:We are seeking a skilled Helpdesk Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and resolving technical issues efficiently.Key Responsibilities:Provide timely and effective support to customers across multiple channels.Utilize technical expertise to...

  • Helpdesk Support Specialist

    6 days ago

    Singapore beBeeSupport Full time $45,000 - $60,000

    Job Title: Helpdesk Support SpecialistWe are seeking a skilled and experienced Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our customers, resolving their issues efficiently, and ensuring their complete satisfaction.Responsibilities:Respond to customer inquiries via...

  • Helpdesk Support Specialist

    1 week ago

    Singapore UNISOFT INFOTECH PTE LTD Full time

    **Helpdesk Support Specialist** - Provide helpdesk support to handle Government agencies’ queries on Whole-of-Government contracts. - Provide administrative support for assigned projects. - Generate dashboard reports to update management on weekly statistics and analyse the causes. - Compile and collate reports from various sources that includes numerous...

  • Helpdesk Support Specialist

    7 days ago

    Singapore ERP21 Pte Ltd Full time

    Full Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...

  • Helpdesk Support Specialist

    2 weeks ago

    Singapore beBeeSupport Full time $40,000 - $80,000

    Helpdesk Support SpecialistWe are seeking a highly skilled Helpdesk Support Specialist to join our team. The successful candidate will be responsible for monitoring and responding to system alerts, isolating incidents, and applying problem resolution scripts.Monitor and respond to system alerts and abnormal behaviours.Isolate incidents, identify faults, and...

  • Helpdesk Support Specialist

    2 days ago

    Singapore MAIVENPOINT PTE. LTD. Full time

    **Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

  • Helpdesk Support Specialist

    1 week ago

    Singapore beBeeTroubleshooting Full time $40,000 - $60,000

    Job TitleWe are seeking a Helpdesk Support Specialist to join our team. This role is responsible for providing technical assistance and support to clients across various platforms.

  • Helpdesk Support Specialist

    1 week ago

    Singapore beBeeTroubleshooting Full time

    Job Title We are seeking a Helpdesk Support Specialist to join our team. This role is responsible for providing technical assistance and support to clients across various platforms.

  • Helpdesk Specialist

    2 weeks ago

    Singapore beBeeCustomerSupport Full time $3,000

    Job Summary:We are seeking skilled professionals to fill the role of Helpdesk Specialist and provide exceptional customer support.The successful candidate will play a key part in delivering top-notch service, ensuring our clients receive timely and effective assistance.Key Responsibilities:Handle customer inquiries through various communication channels...

  • Helpdesk Specialist

    1 week ago

    Singapore beBeeCustomerSupport Full time

    Job Summary: We are seeking skilled professionals to fill the role of Helpdesk Specialist and provide exceptional customer support. The successful candidate will play a key part in delivering top-notch service, ensuring our clients receive timely and effective assistance. Key Responsibilities: Handle customer inquiries through various communication...