Club Team Member

1 day ago

Singapore beBeeMembership Full time

About Us

We are a premier city and country club offering excellent facilities and services. We welcome you to grow your career with us.

Job Description

As a Membership Services Associate, you will be responsible for leading potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits. You will effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.

You will track & analyze sales performance, identifying trends and opportunities for improvement. Additionally, you will assist with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.

You will also process payments and handle cash and online transactions for membership dues and other Club services. Ensure accuracy in financial transactions and maintain appropriate records.

Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, as necessary.

Performing general administrative tasks, e.g answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.

Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.

Address member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalate issues to Duty Manager when necessary.

Handle correspondence with reciprocal and affiliated clubs.

Required Skills and Qualifications

  • Excellent customer service with good interpersonal skills
  • Prior work experience on front desk roles
  • Candidates who hold a Diploma/ GCE

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