Member Service Associate

5 days ago

Singapore TANGLIN CLUB Full time

**Job Responsibilities include, but not limited to**
- Greets all members and guests enthusiastically and professionally
- Answers phone and directing calls to the proper person/ department and relaying information to the caller professionally and tactfully
- Takes messages and relay to the respective departments.
- Handles Churchill Room reservations for lunch and dinner when the restaurant is closed.
- Accepts reservation forms from Members for Club Events and ensure timely submission to the Events Department.
- Handles mail, internal and external for members and Committee Members and deliveries including courier services.
- Takes in guest parking requests and convey information to Security for their necessary follow up.
- Inspects guest rooms prior to guests’ arrivals.
- Responsible for checking-guests in, assigning rooms and checking-out transactions for guests
- Responsible for mentioning Club Rules and Bye-laws to members, guests and upon check-ins.
- Informs the housekeeping staff regarding the part of the day, when the room is vacated by the guest, so that they can clean up the room.
- Assists with wake-up calls, as well as the well-being of the room guests’ to ensure they have a good stay.
- Handles cashiering, accepting payments and generating receipts for monthly statements, guest rooms billings, cash coupons.
- Issues and checks membership cards and account status.
- Issues temporary cards for Members and Reciprocal Members for registration.
- Issues Introduction letters for Members and Reciprocal Members.
- Handles and maintains records and data for all categories of membership who are visiting the Club
- Any other tasks as delegated by the Executives and Manager of the Department.

**Attributes**:

- Respectful, team player and work cordially with peers and others.
- Self-driven to manage tasks assigned.
- Work well in a fast-paced environment.
- Able to work rotating shifts, on weekends and public holidays.

**Benefits**:

- 5 days work week
- 2 rotating shift
- $180 meal allowance
- AWS, performance Bonus, CNY Ang Bao
- Uniform provided
- Training and career progression opportunities

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