Executive/ Associate, Members' Services

5 days ago

Singapore YMCA of Singapore Full time $40,000 - $60,000 per year

RESPONSIBILITIES

  • Work closely with the Head of Department to run the annual YMCA Mandarin Speaking Awards (MSA) and YMCA Plain English-Speaking Awards (PESA).

  • Assist the Head of Department in the planning, coordination and execution of administrative, operational and logistical tasks for both Awards.

  • Source and contact for prize sponsorship for the Speaking Awards and members' events (if necessary).

  • General duties at Members' Services department, including but not limited to:

  • Manage members' communications including response to queries and complaints, as well as performance of service recoveries

  • Manage studio bookings

  • Manage Fitness & Dance courses, such as swimming classes and gym subscription

  • Manage revenue and payments with internal (other departments) and external (members, vendors, instructors, etc) clients

  • Manage NAV (Finance system) for membership, course and registration fees and payments

  • Maintain accurate membership records and databases

  • Maintain and update YMCA merchandise stock balance

  • Establish and maintain effective working relationships with internal (other departments) and external (members, vendors, instructors, partnering merchants, etc) clients

  • Develop and execute membership recruitment, retention & rewards campaigns

  • Promote and increase studio utilization and gym subscription

  • Plan, organise and facilitate programmes and activities for members

  • Develop marketing collaterals for monthly Members' email blast

  • Send monthly membership renewals reminder and birthday emails to members

  • Source and collaborate with new partnering merchants to increase membership privileges, while retaining the current pool

  • Ensure on-going updates of SOP and Rules & Regulations related to membership, gym and swimming pool

  • Assist the Head of Department in the planning, coordination and execution of events

  • Track members' involvement in volunteering

JOB REQUIREMENTS

  • Minimum "N" or "O" Level qualification, preferably in Marketing or events management with at least 1 year of relevant experience in events or membership organization

  • Pleasant personality with good customer service

  • IT savvy; able to work on the cloud and familiar with MS Office suite and MailChimp, CRM

  • Good communication, interpersonal and administrative skills.

  • A team player

  • Good organizational skills with ability to multi-task and work independently

  • Able to work on evenings and Saturdays for events

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