HR Operations Manager

4 days ago

Singapore KPMG Singapore Full time

At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams to stay in front by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, while fostering a culture of excellence and inclusion. We are looking for a Manager, People Services to lead from the front in delivering high‐quality HR service experiences. This role is ideal for someone passionate about transforming HR operations, driving process excellence, and building a team that consistently delivers with impact. Responsibilities Lead the People Services team to deliver timely and effective HR support to employees, resolving inquiries and issues with professionalism and care. Coach and mentor junior team members to strengthen their capabilities and confidence to drive continuous growth within the HR support function. Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure consistent and high‐quality service delivery. Assess and optimize HR systems and processes to ensure alignment with evolving business needs and deliver a seamless, user‐centric employee experience. Drive continuous improvement by evaluating and enhancing HR processes and systems, with a focus on boosting service efficiency and employee experience through automation and innovation. Leverage technology to streamline HR operations, enhance data accuracy, and elevate the employee experience through continuous process innovation. Manage change initiatives related to HR process updates and system implementations, ensuring seamless transitions for stakeholders. Ensure team adherence to HR policies, procedures, and compliance requirements to maintain operational integrity and regulatory alignment. Stay current with statutory regulations and industry best practices to keep HR operations aligned and future‐ready. The ideal candidate should possess Bachelor’s Degree in Human Resources, Business Administration, or a related field. Minimum 10 years of relevant experience in HR service delivery, with proven people management experience. In‐depth knowledge of HR processes and service operations. Strong analytical and problem‐solving skills, with a track record of driving process improvements and innovating through technology. Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and levels. Experience with SAP SuccessFactors Employee Central is advantageous. A proactive mindset with the ability to stay in front of change and lead with confidence. Seniority level Mid‐Senior level Employment type Full‐time Job function Human Resources Industries IT Services and IT Consulting Financial Services #J-18808-Ljbffr

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