Aftermarket Sales Executive

6 days ago

Singapore Adecco Full time

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Aftermarket Sales Executive | MNC
role at
Adecco
6 days ago Be among the first 25 applicants
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This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Summary
As an Aftermarket Sales Executive, you will be instrumental in building and managing customer relationships within your designated territory. You will take full ownership of developing new business opportunities while maintaining existing accounts.
Serving as the key point of contact for customer needs, you will provide expertise in service offerings and solutions, positioning the company as a trusted advisor and educator.
Client Summary
The client is a global heavyweight in the material handling industry, renowned for its award-winning industrial designs, cutting-edge engineering, and exemplary after-sales support. Through vertically integrated operations, they design, manufacture, and distribute innovative material-handling equipment and automation solutions that improve operational efficiency and productivity.
The company maintains a strong international presence with headquarters in USA, regional offices across Asia Pacific, Europe, and beyond, a workforce in the tens of thousands, and an expansive service and distribution network spanning hundreds of locations worldwide.
The Job
Job Responsibilities
Business Development
Generate new business for service and parts within your territory through proactive outreach, including cold calls, presentations, and lead follow-up.
Focus primarily on selling Planned Maintenance and Service Maintenance contracts, with secondary emphasis on additional products and services.
Deliver accurate and complete pricing information to customers and negotiate customized service agreements effectively.
Keep detailed records of customer interactions, process accounts, and manage documentation promptly.
Communicate customer needs clearly to the service department, adhering to company policies.
Identify cross-selling opportunities such as battery sales, product overhauls, rentals, and support accessories, and relay these to internal stakeholders.
Ensure smooth internal handoff of customer orders to guarantee timely delivery of solutions.
Process orders courteously, efficiently, and promptly.
Present service offerings in a manner that demonstrates quality, integrity, and comprehensive customer understanding.
Address customer inquiries, concerns, or complaints immediately and work toward satisfactory resolutions.
Balance customer satisfaction with company operational requirements, such as maintenance frequency.

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