Aftermarket Sales Executive

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Job Summary

As an Aftermarket Sales Executive, you will be instrumental in building and managing customer relationships within your designated territory. You will take full ownership of developing new business opportunities while maintaining existing accounts.

Serving as the key point of contact for customer needs, you will provide expertise in service offerings and solutions, positioning the company as a trusted advisor and educator.

Client Summary

The client is a global heavyweight in the material handling industry, renowned for its award-winning industrial designs, cutting-edge engineering, and exemplary after-sales support. Through vertically integrated operations, they design, manufacture, and distribute innovative material-handling equipment and automation solutions that improve operational efficiency and productivity.

The company maintains a strong international presence with headquarters in USA, regional offices across Asia Pacific, Europe, and beyond, a workforce in the tens of thousands, and an expansive service and distribution network spanning hundreds of locations worldwide.

The Job

Job Responsibilities

Business Development

• Generate new business for service and parts within your territory through proactive outreach, including cold calls, presentations, and lead follow-up.
• Focus primarily on selling Planned Maintenance and Service Maintenance contracts, with secondary emphasis on additional products and services.
• Deliver accurate and complete pricing information to customers and negotiate customized service agreements effectively.
• Keep detailed records of customer interactions, process accounts, and manage documentation promptly.
• Communicate customer needs clearly to the service department, adhering to company policies.
• Identify cross-selling opportunities such as battery sales, product overhauls, rentals, and support accessories, and relay these to internal stakeholders.
• Ensure smooth internal handoff of customer orders to guarantee timely delivery of solutions.
• Process orders courteously, efficiently, and promptly.
• Present service offerings in a manner that demonstrates quality, integrity, and comprehensive customer understanding.
• Address customer inquiries, concerns, or complaints immediately and work toward satisfactory resolutions.
• Balance customer satisfaction with company operational requirements, such as maintenance frequency.

Account Management

• Reach out to current branch customers regularly to grow service business and build client relationships.
• Prepare accurate service quotes tailored to customer needs.
• Meet with clients frequently to promote and enhance awareness of available services and product offerings.
• Proactively reconnect with customers who are not utilizing the company's services and present compelling reasons to re-engage.

Additional Duties

• Participate in sales meetings and support the resolution of service or accounts receivable issues.
• Contribute to ad hoc projects that improve sales performance and service delivery.
• Foster a collaborative, team-oriented work environment that encourages personal and collective growth.
• Complete additional tasks as assigned to support team objectives.

The Talent

• Experience in service or sales within the industrial or capital equipment sector, demonstrating a proven track record of driving business outcomes.
• Consistent history of meeting or exceeding established sales targets.
• Self-motivated with a strong ability to work independently and manage responsibilities effectively.
• High level of organizational skills, with the ability to prioritize tasks and manage time efficiently.
• Good attention to detail and accuracy in customer-facing tasks and documentation.
• Strong interpersonal and negotiation skills, capable of building trust-based relationships with clients.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and comfortable working with CRM or ERP systems for sales operations.
• Possess own vehicle or driving license.

Next Steps

Interested applicants, please send your resume to with your current and expected salary. Only shortlisted candidates will be contacted.

Gillian Yoong | EA Licence No. 91C2918 | Personnel Reg No: R

Gillian Yoong

Direct Line:

EA License No: 91C2918

• Mid-Senior level

• Full-time

• Business Development, Engineering, and Sales
• Industries: Manufacturing

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