Employee Experience IT Specialist

5 days ago

Singapore F. Hoffmann-La Roche Gruppe Full time

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position This role involves providing a seamless and positive experience for our customers contacting us via multiple channels. You will open and close service requests and incidents, manage classification, assignment, tracking, and completion of requests, and drive customer satisfaction through KPIs. Key Responsibilities: Support standard software (e.g., Windows 11, Apple OS, Adobe Products) and non-standard software, applications, and hardware (laptops, desktops, tablets, mobile devices, monitors, printers). Support includes troubleshooting and resolving incidents and service requests. Provide first-level assistance for hardware and software requests, advising end users on suitable software packages, troubleshooting issues via multiple communication channels, and managing access rights. Coordinate the end-to-end ticket lifecycle, including opening, tracking, escalation, and closure of service requests and incidents, and support escalation to Level 2 support when necessary. Contribute to knowledge management by creating and reviewing articles, posting messages, and maintaining end-user instructions in collaboration with Adoption Services. Ensure excellent end-user experience through soft skills, customer-centric mindset, self-learning, and technical expertise in relevant areas. Guide end users on self-service options and Roche tools & services. Additional roles or activities may be assigned with approval from the team leader, with scope and requirements provided accordingly. Employees must adhere to SHE guidelines, complete mandatory training, and follow procedures. Who you are 0-1 years of experience in a call center, help desk, or IT support environment. University Bachelor’s degree required. Desirable: ITIL Foundation certification. Strong communication skills in English (written and spoken) are essential; additional languages such as Mandarin Chinese are preferred for supporting regions like China, Taiwan, and Hong Kong. Who we are Driven by the goal of building a healthier future, over 100,000 Roche employees worldwide are dedicated to advancing science and ensuring access to healthcare. Our efforts have resulted in treating over 26 million people and conducting more than 30 billion diagnostic tests. We foster innovation, creativity, and high ambitions to deliver impactful healthcare solutions globally. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

  • Employee Experiences Specialist

    2 weeks ago

    Singapore Manus AI Full time $40,000 - $60,000 per year

    Job ResponsibilitiesCoordinate daily admin & HR operations: Maintain employee records and manage commercial insurance enrollment.Draft internal policies and documents: draft a comprehensive set of employee experiences policies.Oversee logistics and procurement: Manage fixed assets to ensure operational efficiency.Plan and execute events: Organize annual...

  • Employee Experience

    4 days ago

    Singapore OCTOMATE STAFFING PTE. LTD. Full time $90,000 - $120,000 per year

    About the RoleOur client, a progressive financial services institution undergoing a people-first transformation, is seeking an Employee Experience & Culture Manager to design engagement strategies that attract, retain, and inspire top talent. This role blends HR strategy, internal communications, and organisational culture design.Key ResponsibilitiesDevelop...

  • Senior Employee Engagement Specialist

    2 weeks ago

    Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    Our client is a leading insurance company with a strong reputation for innovation and customer focus. As they continue to build a people-first culture, they are seeking an **Senior Employee Engagement Specialist**to drive programs that enhance employee experience, motivation, and retention across the organization. **Key Responsibilities**: - Plan and...

  • Employee Relations Specialist

    2 weeks ago

    Singapore Booking.Com Full time

    **This would be a 6 months contract for Maternity Cover.** The employee Relations Specialist will investigate and handle reports received within that region for any of the following: - Reported matters which are minor and for which no investigation is needed - Reports alleging a lack of colleague respect, dignity and/or courtesy - Reports disputing HR...

  • Employee & Union Engagement Specialist

    2 weeks ago

    Singapore Tate Asia Full time

    **EMPLOYEE AND UNION ENGAGEMENT SPECIALIST**: **SUMMARY**: - Our client is a leading company in the F&B industry. They strive to provide the best jobs to people who are committed to providing world-class service. They are currently looking for Employee and Union professional to join their team. **RESPONSIBILITIES** - Support and work with internal business...

  • Employee Relations Specialist

    2 weeks ago

    Singapore Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Veterinary Behaviourist Specialist

    2 weeks ago

    Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time

    **Role overview:.** - The board certified veterinary behaviour specialist will be an integral part of the veterinary behaviour department. - The veterinary behaviour specialist focuses on diagnosing and managing behavioural problems in animals using evidence-based methods. **Consultation and Diagnosis**: - Conduct thorough clinical behavioural assessments...

  • Culture & Employee Experience Manager

    1 day ago

    Singapore The Coffee Bean & Tea Leaf® Full time

    Direct message the job poster from The Coffee Bean & Tea Leaf® Overview The Coffee Bean & Tea Leaf is seeking a Culture & Employee Experience Manager to design and deliver a global employee experience strategy that drives engagement, inclusion, and culture across CBTL. You will lead programmes and initiatives that bring company values to life, strengthen...

  • Culture & Employee Experience Manager

    1 day ago

    Singapore The Coffee Bean & Tea Leaf® Full time

    Brew Crew Opportunity Our Global Brew Crew is seeking a Culture & Employee Experience Manager. You are responsible for designing and delivering a global employee experience strategy that drives engagement, inclusion, and culture across CBTL. You will lead key programmes and initiatives that bring company values to life, strengthen the employer brand, and...

  • Customer Experience Specialist

    1 day ago

    Singapore Delta Air Lines Inc Full time

    How you'll help us Keep Climbing (overview & key responsibilities)At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. We are seeking Customer Experience Specialists to join our high-energy...