Home Care Services Manager

2 days ago

Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time
:
  •  Report directly to the Head of Home Care.
  •  In charge of the delivery of all home care services.
  •  Lead a team of leads plus executives and work together with medical social workers in service delivery of home care services.
  •  Train and guide new members onboard to the team.
  •  Ensure client inquiries are promptly responded to on services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
  •  Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
  •  Checking and ensuring accuracy in scheduling staff and clients for the respective services.
  •  Responsible for making sure prompt and accurate documentation required for all services including filing.
  •  Responsible for oversight on case resolution to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
  •  Ensure prompt issuing of invoices and accuracy in collection of payables.
  •  Ensure all organization requirements and SOPs are adhered to.
  •  Participate and represent on behalf of the company's services with confidence.
  •  Communicate clearly and appropriately with clients, business partners, always speaking with
  • the understanding of tone and choice of words.
  •  Work closely with other departments to ensure appropriate sited care and efficient service delivery.
  •  Any other duties assigned. Requirements:
    •  3-5 years of experience in an operational capacity in a leadership role preferable.
    •  Diploma or Degree in any field.
    •  Takes initiative and able to be flexible while adhering to SOPs at the same time.
    •  Proficiency in Microsoft Office Suite applications.
    •  Good command of English (Written & Verbal).
    •  Experience in healthcare would be advantageous.
    •  5-days work week including rotational Saturdays.
    •  Must be ready to answer urgent client queries at any time.
    Benefits:
    •  Attractive base salary and excellent sales commission.
    •  Great opportunity for career development in a growing market and company.
    •  Industry-specific training and coaching by a highly experienced team.
    •  15 days annual leave.

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