Home Care Services Manager

4 days ago

Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time
Roles & Responsibilities

Description:

  •  Report directly to the Head of Home Care.
  •  In charge of the delivery of all home care services.
  •  Lead a team of leads plus executives and work together with medical social workers in service delivery of home care services.
  •  Train and guide new members onboard to the team.
  •  Ensure client inquiries are promptly responded to on services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
  •  Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
  •  Checking and ensuring accuracy in scheduling staff and clients for the respective services.
  •  Responsible for making sure prompt and accurate documentation required for all services including filing.
  •  Responsible for oversight on case resolution to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
  •  Ensure prompt issuing of invoices and accuracy in collection of payables.
  •  Ensure all organization requirements and SOPs are adhered to.
  •  Participate and represent on behalf of the company's services with confidence.
  •  Communicate clearly and appropriately with clients, business partners, always speaking with
  • the understanding of tone and choice of words.
  •  Work closely with other departments to ensure appropriate sited care and efficient service delivery.
  •  Any other duties assigned.

Requirements:

  •  3-5 years of experience in an operational capacity in a leadership role preferable.
  •  Diploma or Degree in any field.
  •  Takes initiative and able to be flexible while adhering to SOPs at the same time.
  •  Proficiency in Microsoft Office Suite applications.
  •  Good command of English (Written & Verbal).
  •  Experience in healthcare would be advantageous.
  •  5-days work week including rotational Saturdays.
  •  Must be ready to answer urgent client queries at any time.

Benefits:

  •  Attractive base salary and excellent sales commission.
  •  Great opportunity for career development in a growing market and company.
  •  Industry-specific training and coaching by a highly experienced team.
  •  15 days annual leave.
Tell employers what skills you have

Coaching
Mentoring
IT Service Management
Leadership
Microsoft Office
Microsoft Excel
Service Management
Healthcare
Career Development
Customer Satisfaction
Customer Service
Scheduling
Pricing
Service Delivery
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