Technical Presales Specialist

5 days ago

Singapore beBeeTechnical Full time

Technical Presales Expertise

As a Technical Presales Specialist, you will play a key role in identifying client needs and crafting tailored solutions to meet their business goals.

Key Responsibilities:

  • Technical Expertise and Solution Design
    • Collaborate with the sales team to identify client needs and develop custom solutions leveraging various platforms.
    • Provide in-depth technical presentations and demonstrations of systems such as Workday, ServiceNow, Tungsten Automation, and Alteryx.
    • Design and document customized workflows, integrations, and solutions aligned with client requirements.
  • Contact Centre Solutions
    • Analyse client requirements for contact centre operations and design solutions that improve efficiency and customer satisfaction.
    • Demonstrate technical capabilities and tools used in contact centre services, including AWS Connect, CRM platforms, automated workflows, and reporting tools.
    • Work with clients to optimize call handling, support services, and overall customer engagement strategies.
    • Stay updated on contact centre technologies such as AWS Connect to provide modern and scalable solutions.
  • Client Engagement
    • Serve as a technical point of contact for potential clients during the sales cycle.
    • Address technical questions, concerns, and objections to build trust and confidence.
    • Gather feedback from clients to refine and optimize service offerings.
  • Collaboration and Strategy
    • Work with cross-functional teams to ensure alignment between client requirements and delivery capabilities.
    • Contribute to the development of proposals, RFPs, and RFIs with detailed technical input.
    • Stay updated on industry trends and emerging technologies to inform and enhance service portfolio.
  • Training and Enablement
    • Conduct training sessions for internal teams to improve their understanding of technical offerings and platforms.
    • Develop collateral such as case studies, whitepapers, and technical documentation to support the sales process.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Relevant certifications in platforms like Workday, ServiceNow, or Alteryx.
  • 5+ years of experience in a technical presales or solution architect role within BPO, MSP industries or consulting roles.
  • Proven expertise in platforms like Workday, ServiceNow, Tungsten Automation, and Alteryx.
  • Familiarity with finance and accounting processes, payroll systems, IT training frameworks, and contact centre operations is advantageous.
  • Experience with contact centre technologies such as AWS Connect.
  • Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Excellent problem-solving and analytical abilities.
  • Ability to work in a fast-paced, collaborative environment.
  • Strong organizational and multitasking skills.
  • Proficient in preparing technical documentation and proposals.

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