IT Application Production Support

2 days ago

Singapore ARGYLL SCOTT CONSULTING PTE. LTD. Full time

About the Role
As part of the Global Markets IT APS team, you will provide
1st and 2nd line support
for critical trading applications used by
Front Office traders
across the globe. Based in Singapore, you’ll work in a fast-paced environment supporting real-time systems that power trading, risk, and pricing across
Fixed Income, FX, Treasury, Credit, and eCommerce platforms .
This is a long term contract which is 24 months to start with a potential to extend / convert in future.
Key Responsibilities
Provide
hands-on support
for front-office trading applications, focusing on
eCommerce systems
during
Asian trading hours .
Collaborate directly with traders, marketers, client services, and IT teams to ensure
application stability and performance .
Monitor system health, manage P1/P2 incidents end-to-end, and drive
root cause analysis
and
post-mortems .
Participate in
incident response ,
task forces , and
disaster recovery testing .
Lead and improve monitoring tools to enable
proactive issue detection
and
self-healing capabilities .
Document processes, manage user queries, and ensure effective
Follow-the-Sun
handovers with global support teams.
Support automation, service improvement, and process optimization initiatives.
Technical Environment
Languages/Tools:
Python, SQL, Jira, ServiceNow, internal monitoring tools
Business Areas:
FX, Rates, Credit, Structured Products, Commodities, Treasury, Corporate Payments
Applications:
Risk & P&L, trade capture, client-facing eCommerce platforms
Shift:
Rotational (starting as early as 6:30 AM SGT), part of global APS coverage model
What We're Looking For
5+ years’ experience in
application support or production management
within
financial markets or trading environments
Strong understanding of
Fixed Income ,
FX , and
Credit
products
Proficiency in
Python
and
SQL
Knowledge of
ITIL , incident/problem management processes
Excellent communication, multitasking, and problem-solving skills
Strong documentation and knowledge-sharing habits
Self-driven, collaborative, and resilient with a focus on continuous learning and improvement
Qualifications
Degree in Computer Science, Engineering, Mathematics, or related field from a top-tier university
Fluent in English (written and verbal)
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