Customer service officer

3 weeks ago


Singapore Performance Motors Limited Full time

Performance Motors Limited (PML), a Sime Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure. Job Description: Greet and meet every customer in the most friendly manner. Handle calls at all times and charge (wrap up code) accordingly if any. Act as first point of telephone contact for customer support requests. Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment/update). Check for support agreement/warranty validity per local guideline. Ensure all inbound/outbound calls, including customer compliments and complaints logged in CRM system are defined. Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centers & ensure mobility service are offered to customers at all time. Provide technical call screening and assign call to the appropriate delivery method and payment type. Optimise available workshop capacities by effectively assigning work/cars to each service center. Provide customers with call number for follow-up and set customer expectations on the next steps in the service delivery process. Provide best effort general advice to customers in a timely and professional manner. Assist in special product campaigns or promotions. Arrange for airport service, pickup, and delivery for customers. Assist schedule customers for professional car care services. To ensure daily service level achievement, monitor customer’s waiting time, look out for body language, etc. Requirements: Minimum O level with at least 2 years of working experience in the Customer Service industry. Able to work in a fast-paced environment. Good Customer Service skills. Good Communication skills. #J-18808-Ljbffr



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