Customer service officer
3 weeks ago
Performance Motors Limited (PML), a Sime Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure. Job Description: Greet and meet every customer in the most friendly manner. Handle calls at all times and charge (wrap up code) accordingly if any. Act as first point of telephone contact for customer support requests. Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment/update). Check for support agreement/warranty validity per local guideline. Ensure all inbound/outbound calls, including customer compliments and complaints logged in CRM system are defined. Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centers & ensure mobility service are offered to customers at all time. Provide technical call screening and assign call to the appropriate delivery method and payment type. Optimise available workshop capacities by effectively assigning work/cars to each service center. Provide customers with call number for follow-up and set customer expectations on the next steps in the service delivery process. Provide best effort general advice to customers in a timely and professional manner. Assist in special product campaigns or promotions. Arrange for airport service, pickup, and delivery for customers. Assist schedule customers for professional car care services. To ensure daily service level achievement, monitor customer’s waiting time, look out for body language, etc. Requirements: Minimum O level with at least 2 years of working experience in the Customer Service industry. Able to work in a fast-paced environment. Good Customer Service skills. Good Communication skills. #J-18808-Ljbffr
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Executive, customer service
1 month ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Service Officer
2 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time $2,050 - $2,400Customer Service OfficerLocation: West/Central/EastJob Description: As a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse customers, manage the flow of guests, and ensure every dining experience exceeds...
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Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
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Customer service executive
4 weeks ago
Singapore Woodlands Transport Service Pte Ltd Full timeResponsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...
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customer service manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesTo ensure standards of service detailed in the service level agreement and within the schedules of thecontractual terms and conditions are achieved, maintained and developedTo contribute to the growth of services in order to meet client and commercial expectations whilstmaintaining strict budgetary control in line with client and...
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customer service manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesTo ensure standards of service detailed in the service level agreement and within the schedules of thecontractual terms and conditions are achieved, maintained and developedTo contribute to the growth of services in order to meet client and commercial expectations whilstmaintaining strict budgetary control in line with client and...
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customer service manager
3 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
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customer service manager
1 month ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
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Customer Service Officer
3 weeks ago
Singapore ADEMCO (FAR EAST) PTE LTD Full timeRoles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...
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Customer Service Officer
4 weeks ago
Singapore ADEMCO (FAR EAST) PTE LTD Full timeRoles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...
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Customer Service Officer
3 days ago
Singapore THE NATURE SPA LYNN AESTHETIC PRIVATE LTD. Full timeRoles & ResponsibilitiesCustomer Service OfficerJob Description & RequirementsLynn Aesthetic was established since 1986.We are a professional wellness company seeking perfection for the benefit of our clients' wellness.We are seeking highly motivated personnal to join our organisation.Customer Service Officer.Working in similiar industry.2 years relevant...
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Customer Service Officer
3 days ago
Singapore THE NATURE SPA LYNN AESTHETIC PRIVATE LTD. Full timeRoles & ResponsibilitiesCustomer Service OfficerJob Description & RequirementsLynn Aesthetic was established since 1986.We are a professional wellness company seeking perfection for the benefit of our clients' wellness.We are seeking highly motivated personnal to join our organisation.Customer Service Officer.Working in similiar industry.2 years relevant...
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Customer Service Officer
1 month ago
Singapore SAGL CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Greet and assist visitors, staff, and external parties in a friendly and professional manner. Address and resolve inquiries or issues from employees at all levels. Provide support to staff and ensure smooth day-to-day operations. Handle general administrative tasks, including answering calls, managing...
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Customer Service Officer
1 month ago
Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full timeRoles & ResponsibilitiesAbout the RoleThe Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to...
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Sales & Service Associate
4 weeks ago
Singapore Marriott Customer Engagement Centre Full time $2,680COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
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Customer Service Officer
4 weeks ago
Singapore ADEMCO (FAR EAST) PTE LTD Full time $2,300 - $3,000Highlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our office Job Summary: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.Job Description:...
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Customer Service Officer
1 month ago
Singapore SKOOL4KIDZ PTE. LTD. Full timeRoles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...
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Customer Service Officer
3 weeks ago
Singapore SKOOL4KIDZ PTE. LTD. Full timeRoles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...
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Customer Service Representative
4 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.
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Customer Service Officer
1 month ago
Singapore BEIJING 101 HAIR CARE PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities Responsible for handling front office reception and administration duties Greet customers and answer all customers’ enquiries Perform scheduling appointment calendar and sending reminders on appointments to customer Generating and compiling of daily sales reports Perform outlet stock-take and other ad-hoc...