Executive Collections

2 days ago

Singapore IndBank Global Support Services Limited Full time

As a Debt Collection Specialist, your primary responsibility will be to document all collection activities accurately and maintain detailed records of interactions with customers. You will handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally. In this role, you will coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary. It is imperative to comply with all legal requirements and company policies related to debt collection practices.To excel in this position, you must achieve monthly and quarterly collection targets set by management. Additionally, providing regular reports and updates on collection activities, outstanding debts, and customer interactions is essential. Continuous updating of knowledge regarding industry trends, regulations, and best practices in debt collection is also crucial for success in this role.Requirements:- Minimum 1-2 years of experience in debt collection or a similar role is required.- Previous experience in debt collection, particularly handling both consumer and commercial debts, provides valuable expertise in managing overdue accounts effectively.- Experience in handling different types of debt (consumer and commercial) is preferred as it enhances the ability to tailor collection strategies based on the specific nature of the debt and customer profile.Skills:- Strong understanding of debt collection practices and techniques is necessary.- Excellent negotiation and persuasion skills are vital for successful debt recovery.- Ability to handle difficult conversations with empathy and professionalism is crucial.- Strong communication skills, both verbal and written, are essential for effective customer interactions.- Good analytical and problem-solving abilities are required to navigate complex debt collection scenarios.- Persistence and resilience in dealing with challenges are key attributes for following up with customers, overcoming objections, and achieving positive outcomes in debt recovery.- Attention to detail and accuracy in documenting collection activities is important.- Knowledge of legal regulations and compliance related to debt collection is essential to ensure adherence to legal requirements and company policies.- Ability to work independently and as part of a team is necessary for managing daily collection activities and collaborating effectively with internal departments.- Proficiency in using collection software and MS Office tools is advantageous for tracking and managing accounts receivable, as well as for reporting and documentation purposes.Benefits:- Salary: INR Incentives- Statutory benefits include PF/ESIC coverage.,
Recruiter Details
IndBank Global Support Services Limited
Strong Understanding of Debt Collection Practices
Ability to Handle Difficult Conversations with Empathy
Accuracy in Documenting Collection Activities
Knowledge of Legal Regulations
Compliance Related to Debt Collection
Ability to Work Independently
as Part of a Team
Proficiency in Using Collection Software
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