Airport Terminal Operations Executive

3 days ago

Singapore beBeeOperations Full time

Job Title: Operations Manager

Core Responsibilities:

  • Manage and lead staff at assigned terminals to ensure optimal operations.
  • Ensure compliance with all operational KPIs, safety and security procedures across all terminals during each shift.
  • Oversee day-to-day terminal operations deployment.
  • Coordinate key activities such as hotspot checks, trolley transfers, taxi operations and porter services.
  • Coach and guide staff to perform their duties efficiently and effectively.
  • Develop a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
  • Investigate reported incidents or accidents and implement new processes and control measures as needed.
  • Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters:

  • Manage attendance, leave, discipline, morale and welfare for direct reports in the assigned terminal.
  • Plan the monthly roster for TSO and TCO.
  • Manage attendance and overtime reports for payroll verification.
  • Conduct performance appraisals for all direct reports.
  • Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
  • Communicate policies, processes and important information to direct reports.
  • Facilitate staff engagement and address grievances effectively.

Equipment & Training:

  • Ensure allocated equipment is properly maintained, focusing on serviceability and cleanliness.
  • Maintain qualified personnel for key roles, such as equipment operators.
  • Hold regular coaching sessions with direct reports to support their development.

Client Management:

  • Respond to client service calls promptly during shift duty.
  • Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
  • Perform additional duties as assigned by management.

Periodic Duties:

  • Perform Operations Supervisor responsibilities when required.
  • Perform Terminal Management Centre (TMC) duties as needed.
  • Attend regular Ops meetings for performance reviews and business/operations updates.
  • Lead operational/service improvement or business development projects as assigned.

Job Specifications:

  • Diploma / Degree in Science/Engineering from a recognized university preferred.
  • Minimum 3 years of managerial experience in airport terminal operations or operations management.
  • Familiarity with Changi Airport terminal operations is an added advantage.
  • Project Management skills are an added advantage.
  • Possess excellent interpersonal, communication and organizational skills.
  • Adaptable to change and a good team player.
  • Able to work on Shift Duty.
  • Proficient in Microsoft Office.
  • Able to obtain an Airport Pass (Airside).

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