
Airport Terminal Operations Manager
2 days ago
The Airport Terminal Operations Manager will be responsible for leading a team of staff in daily store operations across all terminals. The role involves driving sales, ensuring optimal performance, maintaining a high level of customer service, security, and adherence to standard operating procedures.
- Conduct regular audits of store operational efficiency and identify opportunities for improvement.
- Establish, maintain and update all standard operating procedures and conduct internal audits to ensure compliance and adoption of best practices.
- Handle customer inquiries, feedback and complaints, and follow up with service recovery.
- Ensure operational excellence and optimization of resources.
Required Skills and Qualifications
To be successful in this role, you will need:
- Diploma or degree in Business Management or equivalent from a recognized university preferred.
- Minimum 5 years of supervisory experience in airport terminal operations.
- Excellent interpersonal, communication and organizational skills.
- Ability to work on shift duty.
Benefits
This role offers a range of benefits, including:
- Leadership opportunities.
- Collaborative and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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