AMS Lead

4 days ago


Singapore Peoplebank Asia Full time

Join to apply for the
AMS Lead
role at
Peoplebank Asia
AMS Lead (Microsoft Dynamics 365 CRM) — 1-Year Contract
Location:
Central Singapore
Function:
Application Maintenance & Support (AMS)
Compensation:
Up to
SGD 14,000/month
(commensurate with experience)
About the Role
We’re hiring an AMS Team Lead to oversee day-to-day Application Maintenance & Support for multiple Microsoft Dynamics 365 (Customer Engagement) CRM applications in a banking environment. You’ll ensure platform stability, performance, and continuous improvement while leading cross-functional onshore/offshore teams and coordinating with business, IT, and vendors.
Key Responsibilities
AMS Delivery & Operations : Own incident, service request, change, and problem management in line with
SLAs/KPIs .
Drive environment stability, health checks, capacity planning, and release readiness for D365 CE.
Client & Stakeholder Management : Act as the primary contact for business and IT stakeholders on all AMS matters.
Run service reviews, report on performance and incident trends, and align priorities with product/BA leads.
Team & Vendor Coordination : Lead onshore/offshore support teams: workload distribution, shift handover quality, and communications.
Coordinate third-party vendors/partners for platform operations and integrations.
Continuous Improvement & Enhancements : Identify opportunities for automation, ticket reduction, and root-cause elimination.
Lead
minor enhancements/CRs
and optimization initiatives; maintain knowledge base and documentation.
Ensure adherence to governance, security, and audit requirements.
Required Skills & Qualifications
Bachelor’s degree in
Computer Science, Information Systems , or related.
7+ years
in IT with
3+ years
in an
AMS leadership
role.
Strong hands-on knowledge of
Microsoft Dynamics 365 CRM (CE) —particularly
Sales
and
Customer Service
modules.
Banking/financial services
experience
is
required .
Solid grasp of
ITIL
processes and AMS best practices.
Proven experience supporting
integrations
with core banking systems, third-party apps, and data services.
Excellent stakeholder engagement, communication, and
team leadership
skills.
We are an equal opportunities employer and welcome applications from diverse candidates.
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