Manager, patient relations

4 weeks ago


Singapore ALLIED SEARCH PTE. LTD. Full time

Good career exposure and opportunity
Accessible working location
Community Healthcare settings
As a Manager, Patient Relations (Community Settings), you will be responsible for the following duties:
Main Responsibilities:Planning, developing and implementing strategies for improving patient relations and experiences.
Overseeing communications and fostering strong relationships with patients and their families.
Collaborating with department heads to operationalize patient experience and provide training on best practices.Patient Relations Engagements:Establish connections with patients and families upon referral or admission.
Serve as the primary contact for patient relations.
Develop workflows to ensure positive experiences at every patient interaction.
Address caregivers' stress and sensitive issues with empathy and practical solutions.
Support staff and department heads in managing challenging situations.
Mentor and supervise the Patients Relations Team, including Ward Ambassadors.
Review and respond to patient feedback and complaints.Patient Experience Programmes:Collaborate with Corporate Communications and Nursing to organize engagement events.
Create programs to promote patient involvement and enhance experiences.Family / Caregivers Engagement:Identify and support caregivers experiencing stress.
Collaborate with external agencies to provide resources and post-discharge follow-up.
Participate in ward processes relevant to patient relations and experience.Secondary Responsibilities:Provide training in dementia care for staff and caregivers.
Undertake additional duties as assigned.Requirements:
Diploma or Degree in any field of studies.
Relevant working experience in hospitality or caregiver support and counseling.
At least 5 years of experience in a managerial role.
Great interpersonal relationship skills.
Able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
To apply, simply click on the ‘apply’ button in the job advertisement or alternatively, you can send in your resume via email: COM. SG
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19 C9777#J-18808-Ljbffr



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