Manager, patient experience

Company description:The National Neuroscience Institute (NNI), Singapore is the national specialist centre and regional centre for clinical referrals for the management and treatment of the neurosciences, as well as for education and research conducted in the field. NNI offers over 20 subspecialties in neuroscience care and treats a broad range of illness...

Roles & ResponsibilitiesYou are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.Requirements: Recognised Degree with at least 8 years...

Roles & ResponsibilitiesThe jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for...

Job Summary:The Patient Experience Coordinator will collaborate with the healthcare team to deliver high-quality patient care and support. This role requires strong interpersonal and communication skills, with the ability to work effectively with patients and colleagues across all levels.Key Responsibilities:Assist the healthcare team in providing basic...

The jobholder will assist the healthcare team in providingbasic caregiving activities and engagement to patients to ensurecomfort and patient safety under the supervision of trained nurses.He/she aims to establish positive rapport with patients to improvethe patients' hospital experiences and to deliver pyscho-socialcare for patients.JobRequirements: Minimum...

Company OverviewAt PeopleSolve, we strive to deliver high-quality healthcare experiences for our patients. As a Patient Service Officer, you will be part of a team dedicated to making this vision a reality.Job DescriptionWe are seeking a skilled and compassionate individual to join our team as a Patient Service Officer. In this role, you will be responsible...

National Neuroscience Institute of Singapore PTE LTD seeks a skilled professional to fill the role of Director of Patient Experience Operations.Key Responsibilities:Develop and implement initiatives to enhance patient experience and satisfaction.Lead a team in the design and delivery of service recovery and feedback management processes.Collaborate with...

Roles & ResponsibilitiesYou will support the implementation of initiatives aimed at improving patient experience and building a patient-centric culture in NNI. You will also administer the feedback management process, including service recovery and active engagement of patients, caregivers and staff.Requirements: Recognised Degree with at least 2 years of...

Roles & ResponsibilitiesBROAD FUNCTIONTo maintain a high level of service at Patient Services Centre (PSC).You will be part of the Patient Experience Office and will:(A) Oversee front-of-house and PSC daily operations.(B) Provide support to ground staff in maintaining the level of service for patients and to ensure Patients’ information are kept up-to-date...

You will support the Director, Group Office of Patient Experience (OPE) to lead the team to establish a patient-centred experience where patients and caregivers are engaged as our partners-in-care. Your responsibilities include shaping the patient experience philosophy, policies and practices across the cluster to achieve harmonisation and alignment for a...

About the RoleWe are seeking an experienced Patient Experience Executive to join our team at Yishun Health, a network of medical institutions and health facilities in the north of Singapore.Job DescriptionThe ideal candidate will have a strong background in service operations, with experience in managing resources and providing patient engagement services....

Reporting to the Senior Manager, you will be part of the Patient Relations and Feedback team working closely with clinicians and administrators. You will be responsible for managing both clinical and non-clinical feedback which includes conducting investigations, facilitating family conferences and hospital reviews, drafting reply to letters and liaising...

Roles & ResponsibilitiesResponsibilites: To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients...

Roles & ResponsibilitiesJob PurposeThe PE Manager is the primary relationship holder with key patient organizations and patient representatives at country level.The PE Manager role ensures the implementation of the PE Strategy across the key development milestones. This includes managing and developing partnerships with patient organizations, ensuring...

Job Responsibilities To organize, design, and carry out the organizational framework and strategy for good patient interactions and a satisfying experience during the course of a patient's stay. To establish a close friendship and relationship with patients and their families in order to supervise and take responsibility for the communications and...

Reporting to the Senior Manager, you will support OPE inmanaging feedback and responses within the Hospital. You willattend to walk-in patients and families as well as phone calls tothe OPE Hotline.You will review and follow upwith appropriate actions on the feedback received. In addition, youare expected to respond to general feedback and enquiries,...

Roles & ResponsibilitiesJob Summary To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in our client's community hospital. To oversee and be responsible for the communications and patients’ relations matters of our client's community hospital, through...

Good career exposure and opportunity Accessible working location Community Healthcare settings As a Manager, Patient Relations (Community Settings), you will be responsible for the following duties: Main Responsibilities: Planning, developing and implementing strategies for improving patient relations and experiences. Overseeing communications and fostering...

Good career exposure and opportunity Accessible working location Community Healthcare settings As a Manager, Patient Relations (Community Healthcare), you will be responsible for the following duties: Main Responsibilities: Planning, developing and implementing strategies for improving patient relations and experiences. Oversees communications and fostering...

Job OverviewYishun Community Hospital (YCH) is a 428-bed community hospital providing intermediate care for recuperating patients who do not require intensive care services. Our mission is to provide a hassle-free experience for our patients through therapy, education, and a healing environment.We invite applications from medical professionals to join us as...