Client Service Executive

About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered outcomes in terms of access, clinical effectiveness and cost efficiency. Lyra empowers care through Lyra Empower, the fully integrated, AI-powered platform combining high-quality care and technology solutions.
Role overview
The Client Services Executive will play a critical role in ensuring the seamless scheduling of clinicians for sessions, maintaining appointment records, and supporting overall clinical operations, administration and office operation. This role also supports commercial growth activities by assisting with marketing materials, campaigns, and Employee Assistance Program (EAP) events. The ideal candidate is highly organized, proactive, and able to coordinate efficiently with clinicians, clients, and internal teams.
You will work 5 days per week, including alternate Saturdays. The shift rota is either 9am – 6pm or 11:30am – 8:30pm. Flexibility to cover other team members on annual leave is required.
Key Responsibilities
Clinician Scheduling & Coordination
Manage and update clinician schedules to ensure efficient allocation of sessions
Coordinate clinician availability, appointment bookings, and cancellations
Monitor and resolve scheduling conflicts in a timely manner
Communicate with clinicians and clients to confirm session details and any changes
Appointment & System Management
Maintain accurate records of clinician schedules, session logs, and client appointments
Ensure timely updates and data accuracy in scheduling systems
Work closely with the clinical and operations teams to streamline appointment processes
Support the transition to automated scheduling tools where applicable
Administrative & Operational Support
Assist in clinician onboarding by ensuring proper documentation and schedule integration
Liaise with clinicians and internal teams to facilitate smooth daily operations
Provide administrative support, including preparing reports and updating tracking sheets
Handle confidential and sensitive information with discretion
Commercial Growth & Marketing Support
Assist in the preparation and proactive engagement of marketing materials and campaign content
Support the execution of EAP events by coordinating logistics, scheduling, and materials
Work with the commercial team to help implement local marketing initiatives in Singapore
Ensure smooth administrative support for outreach activities and engagement efforts
Requirements & Qualifications
Diploma or Bachelor's degree in Business Administration, Healthcare Management, Marketing, or related field is desirable
2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations is desirable
About You
Strong organizational and multitasking skills with excellent attention to detail
Proficiency in Microsoft Office and scheduling software
Strong IT skills and a tech-savvy mindset to use a variety of systems
Excellent communication and interpersonal skills for clinician, client, and marketing coordination
Proficiency in English is required; Mandarin is highly desirable; additional languages such as Malay, Tamil, or other languages are an advantage
Ability to handle high-volume scheduling and resolve conflicts efficiently
Experience in a mental health, healthcare or service industry setting is an advantage
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Mental Health Care
Equal Opportunity Statement
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. We may collect information about you for recruitment and assessing suitability, and you may have data privacy rights as described in our notice. For more information, please see our Workforce Privacy Notice.
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