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Customer service staff
1 month ago
At Aeon Earth, people are our greatest asset We take pride in doing what’s right for our customers, our employees, and our world. We empower them to be their best and do their best work.
The company offers work in the office. We are only able to accept applications for those based in Singapore and have sponsorship to live and work in Singapore.
What is this role?
The Customer Service Representative is responsible for communications with customers including coordination of repair services at A. LAB, an Apple Authorised Service Provider.
The successful candidate will have a collaborative and friendly work style, be exceptionally well-organised, able to effectively multi-task & prioritise and take initiative.
As a member of the Aeon Earth family, you will contribute to our high energy, collaborative and fun environment.
What you can expect to do?
Monitoring and responding to calls, emails, and Whats App Business chats
Contact customers for repair services including remote diagnostics, part ordering and payment verification
Management of customer appointments
Compliance with workplace safety and security
Liaise with supervisor on customer feedback
Other duties and special projects as assigned
What are we looking for?
1 year customer service experience (Preferred)
Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
Experience with mac OS, i OS (Preferred)
Ability to work in a high-growth, fast-paced environment
Strong organisational, analytical, and time management skills
Ability to coordinate multiple tasks and prioritise effectively
Excellent written and verbal communication skills
High attention to detail
Knowledge in Microsoft Word and Excel
Produce work with a high level of accuracy
Why Aeon Earth?
Aeon Earth is an Apple Authorised Service Provider as A. LAB and a member of the Apple Consultants Network as ALAB360. We offer Jamf as a solution for managing Apple devices.
Additionally, we are a reseller of Cambrionix charge and sync hubs, and provide IT asset recovery, data erasure services using Securaze and Garner Products.
We encourage you to simply be you. We seek and value different perspectives to ensure Aeon Earth is a place where everyone feels comfortable and be successful.
Benefits are a critical part of the employee experience. Our benefits include annual and sick leave, medical insurance and benefits, snacks and beverages at the pantry. And many others
At Aeon Earth, people are our greatest asset We take pride in doing what’s right for our customers, our employees, and our world. We empower them to be their best and do their best work.
The company offers work in the office. We are only able to accept applications for those based in Singapore and have sponsorship to live and work in Singapore.
What is this role?
The Customer Service Representative is responsible for communications with customers including coordination of repair services at A. LAB, an Apple Authorised Service Provider.
The successful candidate will have a collaborative and friendly work style, be exceptionally well-organised, able to effectively multi-task & prioritise and take initiative.
As a member of the Aeon Earth family, you will contribute to our high energy, collaborative and fun environment.
What you can expect to do?
Monitoring and responding to calls, emails, and Whats App Business chatsContact customers for repair services including remote diagnostics, part ordering and payment verificationManagement of customer appointmentsCompliance with workplace safety and securityLiaise with supervisor on customer feedbackOther duties and special projects as assignedWhat are we looking for?
1 year customer service experience (Preferred)Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiencesExperience with mac OS, i OS (Preferred)Ability to work in a high-growth, fast-paced environmentStrong organisational, analytical, and time management skillsAbility to coordinate multiple tasks and prioritise effectivelyExcellent written and verbal communication skillsHigh attention to detailKnowledge in Microsoft Word and ExcelProduce work with a high level of accuracyWhy Aeon Earth?
Aeon Earth is an Apple Authorised Service Provider as A. LAB and a member of the Apple Consultants Network as ALAB360. We offer Jamf as a solution for managing Apple devices.
Additionally, we are a reseller of Cambrionix charge and sync hubs, and provide IT asset recovery, data erasure services using Securaze and Garner Products.
We encourage you to simply be you. We seek and value different perspectives to ensure Aeon Earth is a place where everyone feels comfortable and be successful.
Benefits are a critical part of the employee experience. Our benefits include annual and sick leave, medical insurance and benefits, snacks and beverages at the pantry. And many othersSummary of role requirements:Looking for candidates available to work:Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 25 November 2024
Expected salary: $2,400 - $2,600 per monthBe careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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