
Customer Relationship Coordinator
2 weeks ago
Job Title: Customer Service Representative
The ideal candidate will be responsible for handling customer inquiries, managing orders, and ensuring timely delivery of products and services. This role involves coordinating with internal teams, providing accurate product and service information, and resolving customer complaints in a professional and courteous manner.
The selected individual will have excellent communication and problem-solving skills, with the ability to work independently and collaborate effectively across departments. They should also have proficiency in order processing, export documentation, and managing customer accounts.
Key Responsibilities:
- Handle customer inquiries via email, phone, and instant messaging apps, offering accurate product and service information.
- Address customer complaints and Return Merchandise Authorization (RMA) requests, ensuring timely resolutions.
- Support Sales by issuing and following up on quotations.
- Process orders, issue invoices, collect payments, and generate delivery orders.
Order Fulfillment & Coordination:
- Collaborate with the Supply Chain team to align production with customer requirements and ensure timely delivery.
- Work with the Logistics team to facilitate delivery for both local and export shipments.
- Prepare export documents, including packing lists, commercial invoices, and shipping marks.
- Arrange courier services and coordinate with freight forwarders for export shipments.
- Verify items before delivery for local and export customers, ensuring accuracy and quality.
- Update customers on delivery schedules weekly.
Customer
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