Ingram Micro, Inc. | Customer Success Representative
4 days ago
About us :
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at
About role:
This role is based in our office in the Innovation Centre of Sunshine Coast University, Sunshine Coast.
$60-65k base + super
WFH 2 days, 3 in office
$750 WFH Allowance
The Customer Success Representative handles net new and current long tail reseller onboarding, enablement and triage. The role’s primary focus will be onboarding net new resellers to Ingram Micro, provide quality guidance and support through the teams shared mailbox to partners, and offer enablement to the existing long tail on an ADHOC basis. The main objective is to drive great platform adoption of new and long tail partners. The Customer Success Representative will primarily support Australia but will also be expected to provide support to Singapore and New Zealand when available.
Responsibilities:
Onboarding new resellers to Ingram Micro
Calling resellers to understand their business and decide if they fit Ingram Micro
Provide enablement and success sessions on the Xvantage platform
Capture insights on new partners in CRM to support the GTM selling efforts
Identify vendor opportunities and introduce to the relevant vendor sales teams
Provide warm handover of partner to assigned owner within Ingram Micro
Managing platform queries through a shared team mailbox
Providing ADHOC enablement over Teams or phone
Provide important communications to the long tail through email and calls
Enabling and guiding resellers in using Ingram Micro’s Xvantage platform
Triage resellers to the broader Ingram Micro sales teams
Providing the above services across Australia, Singapore, and New Zealand
Onboarding of every net new reseller that joins Ingram Micro
Skills and requirements:
Experience in the IT industry, some understanding of the Cloud and IT provider space
Experience in customer communication across telephone, email and Video Conferencing (Teams)
Experience in building customer rapport
Proficiency in Microsoft 365 Suite
Fluent and clear English speaker
Experience in presenting and building presentations
High level understanding of business function
What’s in it for you:
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.
Inclusion, Diversity and belonging lies at the heart of everything we do at Ingram Micro and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and diverse groups.
Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.
#J-18808-Ljbffr
-
Singapore Ingram Micro Company Full timeCustomer Success Representative Apply Location: Sunshine Coast, Australia Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R-107134It's fun to work in a company where people truly BELIEVE in what they're doing!About Us: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability...
-
Singapore Ingram Micro, Inc. Full timeResponsibilities: Serves as the primary point of contact for the reseller interface to all Ingram Micro resources Responsible for selling Ingram Micro’s products or services, developing new accounts and/or expanding existing accounts Develops strategic relationships with resellers to identify and leverage the resellers’ business goals, growth strategies...
-
Customer success representative
4 weeks ago
Singapore Ingram Micro Company Full timeCustomer Success RepresentativeApply Location:Sunshine Coast, Australia Time Type:Full time Posted On:Posted Yesterday Job Requisition ID:R-107134It's fun to work in a company where people truly BELIEVE in what they're doing!About Us: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to...
-
Ingram Micro, Inc. | Telesales Enterprise
4 days ago
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Sells or renews the company’s products...
-
Ingram Micro, Inc. | Product Executive
4 days ago
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with...
-
Singapore Ingram Micro Company Full timeAccount Manager, Enterprise Locations: Kallang Bahru, Singapore Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R-107182It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description: Responsibilities: Serves as the primary point of contact for the reseller interface to all Ingram Micro...
-
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with...
-
Ingram Micro, Inc. | Product Manager, Dell
4 days ago
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with...
-
Singapore Ingram Micro, Inc. Full timeResponsibilities: Define sales strategies and act to generate long term and short-term customer success and business results. Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts. Territory identification and research, to formalize a go to market...
-
Ingram Micro, Inc. | Account Manager, SMB
4 days ago
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with...
-
Singapore Ingram Micro Company Full timeBusiness Development Manager, Cisco Apply locations Kallang Bahru, Singapore time type Full time posted on Posted 3 Days Ago job requisition id R-107495It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description: Responsibilities: Define sales strategies and act to generate long term and short-term customer success...
-
Singapore Ingram Micro, Inc. Full timePosition Summary: Under the direction of the General Sales Manager, the incumbent manages the overall sales activities in the assigned geographical region focusing on distribution customers, including division wide sales and profit objectives. Is responsible for the communication and implementation of all general sales policies and procedures to the...
-
Singapore Ingram Micro, Inc. Full timeResponsibilities: Manage top partner of the selected vendor line. Develop quotes and proposals for partners. Manage vendor relations to ensure company interest. Plan and oversee new marketing initiatives. Define sales strategies and act to generate long-term and short-term customer success and business results. Manage the entire sales process to ensure...
-
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Manages pre-sale and/or post-sale...
-
Account manager, enterprise
1 month ago
Singapore Ingram Micro Company Full timeAccount Manager, EnterpriseLocations: Kallang Bahru, Singapore Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R-107182It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description: Responsibilities: Serves as the primary point of contact for the reseller interface to all Ingram Micro resources....
-
Solution Specialist
6 days ago
Singapore Ingram Micro, Inc. Full timeRole Summary We have an excellent opportunity for an experienced AWS Solutions Specialist (Pre-Sales) to join our AWS services team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Key responsibilities include owning, developing, and driving AWS-centric...
-
Ethics & compliance manager
3 weeks ago
Singapore Ingram Micro, Inc. Full timePosition Summary: Provide leadership and execution in the deployment of the Compliance Program (“Program”) for the market. Further develop the market’s Program in alignment with the Global and Regional program—including risk assessment, delivery of training and communications and implementation and ongoing oversight of enhanced compliance controls...
-
Business development manager, cisco
7 days ago
Singapore Ingram Micro Company Full timeBusiness Development Manager, Cisco Apply locations Kallang Bahru, Singapore time type Full time posted on Posted 3 Days Ago job requisition id R-107495 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Responsibilities: Define sales strategies and act to generate long term and short-term customer...
-
Marketing manager
3 weeks ago
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with...
-
Senior marketing manager
3 weeks ago
Singapore Ingram Micro, Inc. Full timeIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with...
