Senior Technical Support Professional

1 week ago


Singapore beBeeTechnical Full time

IT Specialist

Job Overview

As a skilled IT specialist, you will play a crucial role in ensuring the smooth operation of our organization's technology infrastructure. Your primary responsibility will be to provide top-notch technical support to employees, addressing their queries and resolving any issues related to hardware, software, and network connectivity.

Key Responsibilities

  • Diagnose and troubleshoot technical problems with desktops, laptops, mobile devices, and printers.
  • Install, configure, and manage software programs, operating systems, and network services.
  • Provide training to new employees on IT systems and best practices.
  • Record all support requests, fixes, and steps in the help desk ticketing system.
  • Collaborate with senior IT personnel to resolve complex technical issues.
  • Develop and maintain documentation for IT procedures and policies.

Requirements

To excel in this role, you must possess:

  • A diploma in computer science, information technology, or a related field.
  • Substantial experience working at an IT help desk or providing technical support.
  • Proficiency in Windows and/or macOS operating systems.
  • Familiarity with network principles, including TCP/IP, DNS, and DHCP.
  • Expertise with Google Workspace or Microsoft Office

Benefits

This position offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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