Senior Technical Support Professional

2 weeks ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Job Overview

We are seeking a seasoned professional to lead our trade and technical support team.

The ideal candidate will have a proven track record of driving performance, leading cross-functional teams, and delivering exceptional customer experiences.

This is an excellent opportunity for a strategic thinker who can balance multiple priorities, foster a culture of continuous improvement, and drive business growth.

Key responsibilities include:

  • Leading a cross-functional team of technical and trade operations executives
  • Developing and implementing strategies to improve customer satisfaction and process efficiency
  • Monitoring and evaluating case management based on internal quality guidelines
  • Proactively investigating customer issues and taking necessary actions

Requirements:

  • Experience leading a Technical Support or Customer Service team from a financial services firm
About the Role

This role offers the perfect blend of challenge and opportunity. As a Trade and Technical Support Manager, you will be responsible for leading a high-performing team that provides top-notch support to customers.

You will develop and implement strategies to improve customer satisfaction and process efficiency, while monitoring and evaluating case management based on internal quality guidelines.

As a seasoned professional, you will bring a proven track record of driving performance, leading cross-functional teams, and delivering exceptional customer experiences.

This is an excellent opportunity for a strategic thinker who can balance multiple priorities, foster a culture of continuous improvement, and drive business growth.

The ideal candidate will have experience leading a Technical Support or Customer Service team from a financial services firm, with a strong focus on customer satisfaction and process efficiency.

What You'll Need

To succeed in this role, you will need:

  • A proven track record of leading a Technical Support or Customer Service team
  • Excellent communication and interpersonal skills
  • A strong focus on customer satisfaction and process efficiency

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.

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